Westin Savannah Harbor Golf Resort & Spa

Julie B.

Very nice hotel, beautiful view of the water, & I loved Savannah! It was my first time there! Very fun! As for the hotel, overall clean & cozy, but the pillows were uncomfortable; and it was funny, as I looked around at check-in & check-out, I realized I wasn’t the only one trucking along my pillow from home. For the price of the hotel, I’d expect slightly better quality, but overall good experience.

Loren M.

Great location, service and people3

Carlin T.

The location is nice, very close to city but away from the crowds if you want. Great access to ferry that can take you right across to downtown. The staff is very nice and helpful. There are plenty of amenities and food options. The rooms and bathrooms could use some updates with the rates that are being charged.

Colby M.

very friendly staff. Always nice to go into a hotel I’m not staying at and play a grand piano

David T.

I cannot explain, first of all, how beautiful this property is. From the architecture to the pool to the Christmas decorations, everything was beautiful. I commend the girl checking us in, giving us a beautiful room. That's where my positives end, unfortunately. First, we were not told how to operate the elevator which caused my claustrophobic mother to panic. Then, in no where during the reservation or arrival process, nobody mentioned the race the next morning. When we asked nobody had information how we could leave. We ended up having to drive through construction sites and high standing water. We would have never booked there, in the first place, if we had known all that was going to happen.

Shaun B.

Great views, great accessibility to river street without dealing with traffic, friendly staff, great amenities. Only real negative is the price. But read the pluses and understand price. Reason for 4 star rooms felt a little dated, shower on on of the the most expensive rooms was peeling. Nothing terrible. Just felt about 20 years old in age. About the end of the upgrade spectrum. BUT THE VIEWS. OMG. BEST VIEWS OF SAVANNAH

Anjan D.

After 30 years, Savannah looks different for the better. Being a loyal Marriott Bon Voy member since 30 years ago, a Sheraton establishment in Savannah is new to me. Their front office, valet, bells, and housekeeping have been exemplary. I will consider this hotel for future this.

Barasch H.

Almost everything they say they have online was not offered. No room service at all (they said it was 24/7), no tea in the room, no free breakfast, no concierge, very few towels, leaking bathroom, on and on. On top it all the customer service was not good, refusing to bring missing items up to the room, such as tea, asking us to pay for the tea at the restaurant instead of just bringing tea bags that were supposed to be in the room so we could make our own tea, and they put a $1000 hold on the credit card !!

Trevor And Erin P.

If you want your Savannah trip to be the perfect balance of fun and relaxation, staying at the Westin is like a life hack. We were SO close to all the action of River street and downtown historic district, where we went out for brunches and pub crawls all weekend. But we wanted somewhere upscale and relaxing where we could sleep well without being woken up by revelers and car horns all night. And it worked like a charm--we still got to be right on the river and could see the beautiful riverfront from our room, but we could hear none of it and got an amazing sleep every night. We loved waking up to raspberry mochas from Starbucks and watching the breathtaking sunrise over the river from our balcony every morning. It felt like our own private retreat. The valet even fully charged our EV for us ahead of checkout, without us even having to ask. There are on-site restaurants, which we didn't try since the ferry across to River St. was so quick and easy (but apparently they're pretty good, so we'll make sure to next time). The Westin also has a lot of amenities like golf and spa, to add variety to a weekend of bar hopping... so if we had it to do over again, we would have picked this hotel for bachelor/ette parties since it has a little bit of everything. In the past, we've booked rental houses that required a LONG walk at the end of the night, and then still did not sleep well due to noisy streets and thin walls. Staying at the Westin this time was the best of both worlds, and I can't believe we can have it all with just a quick ferry ride in between. We travel a TON, and I can't think of another setup quite as unique where there is a peaceful oasis just a couple hundred yards from a vibrant downtown. From now on, we'll go back to the Westin without a second thought, because it has been our favorite Savannah lodging yet and now we know what's up.

C R.

Dog friendly and the staff is awesome. Everyone I met was nice. Food was good. Great views all around. Thanks for a great trip. We will def be back

Vikram D.

Made a reservation, confirmed it and paid in full. Later I got to know of the hidden resort fee of $30 a night .. and a valet parking of $35 a night. The 'resort fee' should be a part of the overall cost. Very disingenuous.

Caleb R.

Very clean, always checking and making sure everything is desinfected, very helpful staff.

Aaron H.

Five star prices with motel 6 amenities! At no point should I be paying almost $200 per night and have an $8 can of Pringle’s as my only food option. Don’t get me wrong, the staff is fantastic but this place is a joke. The food sucks, if it’s available. It costs $52 for a bottle of Kim Crawford wine, it retails for under $10. Everyone hates driving across the bridge, the location is miserable. The heated pool is 50 degrees. Seriously the only way to be more disappointed is to try and eat the scrambled eggs again! This place sucks!!!

Abena M.

Oh my God, I waited 45 minutes for the bell hop to come and get the luggage and they never came. I called the front desk twice desk twice who indicated they did not control the list of who was next. My husband went outside and the bell hop did not even have our room #707 on the list for service. My husband had to get angry and raise his voice before someone would help us. Terrible, terrible service! This is not by any means 5-star service!!

Bigmoneypat A.

Needs to be updated. No usb ports. Nothing at all for breakfast. No coffee/water to drink. Nothing but long line at Starbucks. Issues with front desk evening person. Brown stuff in shower. Bar closes at 10pm on a Saturday. Terrible for a convention center hotel.

Richard K.

Quick service, friendly staff.

Victoria B.

Great place to stay. Staff are friendly and service is fantastic. We went to the spa and had a wonderful time. While we were at the spa our room got cleaned and new towels added. I also recommend getting a massage and adding the aromatherapy and hot stone to your treatment as well. It was great. Stopped for lunch at the aqua stat lounge, food was fantastic. Staff was friendly and attentive as well.

Jay S.

Westin is what you would expect except with the labor shortage you have to realize that we live in a new world. Bar closes an hour earlier than posted. Valet for the car stops at 10 PM. As long as you adhere to their new rules you will have an enjoyable experience.

Ray R.

Always a pleasure!

Howard

Overpriced and very annoying that gym is far from the hotel

Dave B.

Very expensive for a mid-grade hotel. $250 dollars a night doesn't include breakfast, and $20 for a mediocre, lukewarm buffet is ridiculous, except there's nowhere else to eat in the area. And they charge $20 a night for parking, with no alternative, then the parking deck gate was busted and wouldn't open with the key card. The front desk was difficult to reach, took about 10 minutes to get someone on the line. Apparently they have trouble handling event traffic, which is a remarkable excuse for bad service at the hotel at a major event center Though they do have full-on black out curtains, which is nice.

Ryan P.

Nice hotel

Bradley “Baysure” Collins J.

Excellent staff and service

Brendan L.

Had my wedding here and very disappointed in how it was handled. Gave my concerns and disappointments to our contact and they did not even try to credit my concerns but instead responded with excuses. Very disappointed on how much money we paid to have our wedding and have so many issues.

Makenzi S.

Nice hotel, Only complaint I have is how dirty the mirrors are in the elevators.

John E.

From Checkin to Checkout my stay was amazing . The Resort team was friendly and accommodating , the pool area was realxation personified , the food at the Aqua Star was 5 star from the buffet style breakfast to the first rate dinner I would recommend this resort to anyone staying in the Savannah area. Also they have a water ferry that takes you right to river street and It runs all day until 10pm.

Jobanny L.

First the outside of the property, the view of the harbor and grounds are beautiful! All of the is taken away by the rest. Room was extremely average, bed sheets and furniture were disgusting. I really expected more from this property especially after paying over $300 a night, when there are other hotels across the river like the Hyatt that are reasonably priced and from experience I can tell you you won’t find what I encountered here.

Josh A.

Stayed here with my wife and son and participated in a group even held here. Very beautiful area and everything was very clean. The staff was helpful and polite. I highly recommend this hotel.

Hidden G.

Nice hotel. It’s BIG. There is a free ferry that runs across the river to all the restaurants and shops. Great restaurant on site for easy relaxing meal with great views of the river.

Dave L.

My opinion very pricey. You can grab a free ferry and go over to town great shops and places to eat

Natalie W.

Just stopping by for a few

William Austin, J.

My wife and I had a wonderful stay. From the moment we pulled up until the time we got in our SUV to drive home every interaction was friendly and helpful. Our room was clean, comfortable and attractive.

Nicolette S.

Beautiful hotel, great views from the rooms.

Chris S.

Lack of service and charged for parking when I did not have a car. Don’t like leaving these reviews when there are obviously staffing issues across the industry but some are addressing far better than others.

Derek C.

Beautiful hotel and wonderful staff; however a noxious, sewage-like smell from the water present at random and distinct periods throughout the day have me giving this warning to stay away! That and it's all alone, isolated on the opposite side of the river of everything you would want to visit in Savannah.

V C.

Bad musty odor in room. Rude front desk staff would not let us change room for second night.

Fred “Chief” A.

Good place for R&R

Angela G.

The room, hotel and grounds were very clean. The staff were highly professional and very accommodating.

Kirstin P.

Wonderful place

Rick M.

Very nice hotel. Cleanest room I've ever stayed in. Very friendly staff. Fantastic view of Savannah. Reasonably priced. Loved it

Ashley L.

My family and I are regulars here. We absolutely love going when we know that DJ Preciosa will be there. She’s the best DJ they have!!! We ALWAYS make fun memories there, especially when she’s there. The rooms are well kept, great atmosphere, good vibes ALWAYS! ????

Tanya W.

Beautifully designed property!

Frances P.

Very nice place especially the ocean view

Hanna D.

Such a terrible experience from the minute we walked into the hotel. The manager I think his name was garret oliver, is god awful. I can’t honestly believe that a place with so much going for it can operate so poorly. I wouldn’t ever stay here again if they paid me. Stay away at all costs

Kevin L.

Lovely room overlooking the bay. Very nice property.

Janson M.

1. Subpar service 2. Room has an old look to it 3. Lackluster restaurant 4. Inconvenient to downtown compared to much better options across the river We stayed here for a family funeral that was in town. The hotel looks great from the outside, however, the room looks right out of the late 90's with it's popcorn ceiling and brown walls. The room also had a stench. During our last day we had late checkout. We came back and our keys no longer worked properly. We went back down 10 floors (carrying bags) and got them to update our room keys. We went back up and they didn't work again. We called down and they sent the security officer up to let us in. He told us that their system hasn't worked properly for quite some time and that he constantly has to let people in their rooms. Final thoughts.. don't stay at here as there are much better options that are more convenient to downtown Savannah. To the owner who responded to my review: I would highly suggest looking into the issue with the room keys. Its quite disappointing as late checkout is a perk for titanium elite status and there is nothing more frustrating than to make someone (who is carrying multiple bags) go back and forth to the front desk (to and from the 10th floor) multiple times because your system doesn't seem to work properly. The fact that you didn't inquire about the incident tells me that you don't care to fix it or you don't believe it is an issue.

L S.

Beautiful hotel. Nice view on the river. Can take a boat ride across the way.

Patrick M.

The room was appealing, and the views of the river excellent, although the bathroom was a bit small. The cost is a bit high, and there are several food choices although also pricey, bit the accessibility to the convention center and ferry are great.

Julia V.

I wish I could of given a better review but we were a bit frustrated. It was our anniversary and we finally got away. We were trying to book the hotel online for a good few hrs before we made it to savannah but it kept on saying their site was down and we weren't able to book till we got there. When we did by that time there were only rooms with double beds and nothing with a king, which when we were trying to book they had like 8 rooms with kings. The rooms are nice I love the wall paper the thing that was a bit off putting was the cracking ceiling everywhere, and then that the balcony doors were very hard to open. It was great that they have a ferry that take you to the river street strip so that you don't have to find impossible parking on that side and it was fun seeing the busyness from the other side of the river.

R W.

Great Stay! Clean place with Nice rooms and great views. Pros - Beautiful River Views. The Savannah River can be seen from some of the rooms. - Easy River Ferry Access. The River Ferry Landing is right at the hotel making it convenient to go to the Riverwalk in Savannah for food and entertainment. - Great Pool Area. The pool is nice with a kids splash area and fire pitt where you can roast marshmallows in the evening. The Savannah River is viewable from the pool area and you can watch ships as they transit. Also there is a pool bar that offers food and snacks. - Easy Access to the Convention Center. Cons - Food at the restaurants is a little pricey. (Example: Shrimp Cocktail with six shrimp ran $16) Overall my wife and I had a great weekend stay at the Westin Savannah Harbor.

Charnell S.

Was there for a conference. All expectations were met. The icing on the cake was the lavender oil Sometimes it's just the small things. Service was impeccable.

Camilla S.

I had a very pleasant experience. My room was nice. Only thing, housekeeping was only emptying trash and replaced towels, no signs of cleaning. Not sure if that's a new policy. Love the convenience of the ferry to go to the town. Spa and gym were not on the premises but not too far. Hotel was away from the center of attention, but that was perfect for me.

Kijuana Compton M.

I am here at least yearly for a business conference. The rooms are well prepared for your visit and the resort is beautifully kept. The staff is always friendly and helpful. The food is not a disappointment.

Elizabeth D.

You are better off staying at the local motel. This place doesn’t clean your room, won’t bring you a towel, has no room service, and the food in the restaurant made my brother sick, and this just in - the remote for the tv just broke and it’s frozen on some random channel. None of which would be an issue if it was affordable but they charge 550+ a night…. They say they’re short staffed which is understandable but if they have less staff to pay and cannot supply the basic hotel services than they should not be charging guests as much. Thanks for listening to my Ted talk, do not stay here!

S L.

Got to the hotel and just wanted to relax...there was a film crew filming a movie, which was disruptive. The team was accommodating, professional, and warm. Thank you for taking care of us and our needs. Solid experience and convenient to downtown Savannah, while being safely outside of downtown (across the river with ferry service).

Reid W. Harris J.

Nice stuff. Beautiful . Clean.

George W.

Always is a pleasurable experience at this property. Attended SEPC Expo next door. Nice supper on River street, took the ferry.

Justin E.

Service has been fine. Quality of the rooms feels a little dated vs the photos you see online. Location is ok. If you plan on going into Savannah I would recommend staying on the side of the river.

M C.

A lobby full of female bodybuilders. Yep. It's true. Nothing says Westin like a juxtaposition of classy, clean, sleek lines and furniture with a room of overly tanned, muscular women. Okay, that's not a fair picture to paint but what a sight it was to see. Spacious. Clean. Cozy. Free shuttle to the other side of the river was convenient. Did not use the workout room or pool.

Davis D. J.

A little over the top for my tastes and I don't play golf but my wife loves to stay in such hotels. Did enjoy the 'ferry' ride across to Savannah. I got a laugh out of paying for parking in the South too (born and raised there but live in NYC where it is ubiquitous). As an environmental activist I was distressed at all the development going on here across the river in what previously looks to have been estuarine marsh land but hey, growth at all costs, eh?

Billy B.

What a wonderful atmosphere! Great people , great employees and the pool was amazing! I definitely recommend you trying them out ! Oh and definitely try the food ! ??????????

Adrianne J.

Would've given a higher review if the music at the pool wasn't so loud. I felt and heard every word very clearly in my room on the 15th floor

K. G.

Beautiful resort with very friendly and accommodating staff. Free ferry rides to and from River Street were very convenient. Loved the views from our room! Large pool, firepits and plenty of outdoor seating for a relaxing stay. Only downside is $20 per day parking. Overall all, we had an amazing anniversary getaway!

Cassandra R.

The staff was amazing, first and foremost. As for the hotel itself, clean, comfortable, beautiful view. The food is pricey but is actually delicious! I have never had the desire to visit savanna, but we stopped on our way home to Florida to break up a very long trip. Now, we are planning a trip back just so we can stay here! What a wonderful "surprise vacation".

Alex N.

You can tell that this hotel has been around for a while but the renovations are adequate. The location is across the river from the main city center but is serviced by a ferry which runs from 6:30am to 10pm and often. The main benefit of this hotel aside from being attached to the co vention center is the pool. It is big enough to where you won't have a problem getting chairs (tho we were here when the hotel wasn't fully occupied). The staff overall are very friendly and helpful but special shoutouts go to: Shawna: at the Starbucks always had a smile and made sure she got it right Hope: pool attendant who works her but off and never stops moving and takes special time out to speak with all the guests to make sure they have what they need....keep that lady!!!!! Mariah: pool bartender....makes a great drink and is the perfect level of friendly which makes you want to drink more

Food Of C.

One of the best hotels I’ve ever stayed in! Somehow we lucked out and managed to get one of the highest in demand rooms on the top floor with a balcony and an amazing view of the river and city. It was so beautiful here and our room was exceptionally clean. The only issue we ran into was that the batteries in our key card reader on the door died, and we had to wait outside of our room for security to come and fix it. They were very pleasant and worked as quickly as they could to get us back in, and we appreciated it. The pool and hot tub were also very clean, and we loved the s’mores by the fire every night! I would absolutely stay here again and I’ll be checking out other Westin’s when I go on vacation from now on.

Jamesvincentlalor

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Duchess B.

Edwin Ortiz was simply WONDERFUL!!! He went above and beyond!!! I would definitely come back!!

Mark H.

Very nice place. Very friendly staff.

Tara

The Hotel is okay and has a free ferry ride across the river.

Matt L.

Nice place, lots of amenities on the campus, the water shuttle runs on schedule. Rooms were clean but dated. Staff is great. When I checked in she noticed I had paid for a river view room and says: This has you on the 4th floor but you paid extra for a river view is it OK with you if I move you to the 13th floor so you can SEE the river?

Tomas Gallardo P.

(Translated by Google) I love (Original) Me ecanto

Gitanakas

Awesome hotel. Beautiful location but definately worth it to get a river view room.

Andre M.

Awesome place to get away for some R & R !!! Professional and friendly staff !!! Will definitely be back !!! Great food and drink in the restaurant.

Maria T.

Upon arrival my room smelled of mildew. The condition of the room was fair. This resort is very pricey charging $45.00 a night to park. However, despite the high cost. The staff was wonderful. The event planner was fantastic and she was instrumental in planning fruit, cheese and wine for my wedding anniversary.

Edward H.

Had a 3 day, 4 night stay. The staff was EXTREMELY nice and helpful. Only issue I had was how extraordinarily expensive the dining and amenities were. $4.95 a day for fast wifi. $20 breakfast buffet with 6 items total. Enough about the negative stuff though, there were plenty of great things like the view, cleanliness of the rooms, Pool was nice but always crowded. The ease of transporting for free, by ferry, across the river to the downtown Savannah River district. Everything was a little pricey compared to our normal hotel stays, but we enjoyed ourselves nonetheless.

B R.

Beautiful place to visit!

Rachel F.

This isn’t really a resort. Golf and a pool with an overpriced restaurant. Would have much rather stayed at the new JW. While it was clean, there was nothing to do there. You pay a resort fee with little benefit to you as a guest. Golf and parking are an additional cost. Love that the ferry comes right to the backyard so you don’t have to drive to Savannah. That was the only plus. Customer service was also fantastic. Rooms were basic and the construction was obnoxious although what can you do. For the price, not worth it. If you can find a room rate that’s a steal, go for it! But don’t go in expecting a resort atmosphere like an Omni, definitely unimpressed.

Dave S.

Stunning hotel and facility along the Savannah River. Amazing view of the Savannah skyline, as well as the huge ocean freighters when they pass by. There are "Water Taxi's" to ferry you across the river throughout the day. Also attached is a convention center with enormous ballrooms and other rooms for smaller events.

Michael L.

Requested early check in. Was told to call on my way in to confirm. Called and asked about noon, they said “we can’t guarantee it but 1pm might work”. Called at 1 and was told the same thing about 2pm. Showed up at 2pm and they said they would call me when room was ready. No call. No apology. Pathetic front desk service. Get to room at 4pm and TV doesn’t work. Lifetime Platinum Member and simply expect better from Marriott. Have stayed here several times over the years but will not be back.

S.e. V.

Always a pleasure. Upon arrival, the room smelled lightly of bleach which is a GREAT thing these days.

Stephanie W.

We arrived at the Westin after a day of exploring Savannah. It was 6pm, and we were ready to drop off our luggage in the room and eat dinner at the hotel. Immediately upon driving up, we noticed trash EVERYWHERE outside. As we entered the lobby, multiple angry guests were sitting around with their luggage. Soon we found out why - they had no clean rooms available. It took over an hour for our room to become available (our check-in was supposed to be 4pm). No apologies, no solutions from staff on what to do with our luggage in the meantime…nothing. We dropped off our luggage and headed to their restaurant. We were told they had to temporarily “shut down” their dining service to catch up. It took almost thirty minutes to get a table, and nearly 1.5 hours to get 3 $17 burgers. When I went to take a shower that night, the enamel had been rubbed off the bottom of the tub and there was rust and sharp edges everywhere. I understand there are staffing issues everywhere right now, but a simple email or phone call during the day would have helped greatly. Regardless, the service, trash, and condition of the room was NOT a 4 star hotel experience at all. I’m shocked that this is a Marriott hotel.

W.c. D.

Nice hotel however the air in the room never got cool enough it was like the air was turned up at night we had the thermostat set to 62 and it was no where near that temperature we would wake up hot in the middle of the night.

Alaina M.

A few hiccups in the beginning when we checked in but it ended up being a great stay! Check in starts at 4:00 pm and we got there around 6:30 pm and were told they didn’t have a room ready for us. Apparently, they are short staffed in housekeeping and it’s taking longer than usual to clean and turn around the rooms. I can understand that, especially with COVID and labor shortages. They were able to upgrade our room view for the inconvenience so I was grateful for that. As far as the resort itself, we had a great time. Beautiful pool, fire pits, hot tub, great drinks. They had S’mores in the evenings. The food at Aqua Star was tasty as well. Shout out to Patrice!!! She was the best server we had! Ask for her when you go to Aqua Star. She is amazing and will take care of you. They have a shuttle that will take you across the street to the gym (or you can walk there, it’s not too far). Gym was a little small but manageable. I loved the complimentary ferry that goes to River Street. One note, it now stops running at 10pm instead of midnight, so be mindful of that if you’re planning to go to River Street for dinner/drinks in the evening. All in all, I enjoyed our stay! Would definitely stay here again next time I’m in Savannah.

Dan K.

Walking distance to the convention center so great for those trips. But, it's a drive over the bridge to get downtown. They do have a free ferry that leaves every 20-30mins That is fun for a few times but it gets burdensome to your trip. I recommend staying across the river if you plan to be in the historic district. You will be more in the action. The pool here is pretty good and they have a splash pad also. Rooms are fairly clean and new but not spotless. River views are really nice. Overall a decent place to stay but really better suited for those there for the convention center.

Kristopher R.

Let me tell you some thing that travel agents don't want u to know. When booking stays use ??????????.??? They've got the best deals on rooms! Way better than using orbitz, tripadvisor, hotwire. No doubt about that!!! Very nice and staff is pleasant. The ferry is a fun and convenient way to get to downtown Savannah.

Shawn J.

Was not a fan at first from the dirty rooms. They moved us twice but the manager was very understanding and definitely made it up and took great care of us for the rest of are stay

Debra W.

Beautiful property, friendly atmosphere.

Jesse C.

Very nice and staff is pleasant. The ferry is a fun and convenient way to get to downtown Savannah.

Joey C.

I’m giving this location 1 star due to the lack of cleanliness and staff attention. We stayed the resort for 4 days and on day number 3 we noticed cockroaches right outside the kitchen/dining room. I notified the staff and they said that they would get someone to clean it up. The next day we arrived for breakfast and this time there were two cockroaches. This tells me two things, 1. If it’s dirty outside where the guests are imagine how disgusting the kitchen is, and 2. Their kitchen clearly has a cockroach problem. We were honestly disgusted and wanted to vomit the second say. My suggestion when visiting, don’t eat here. (And maybe don’t stay here).

Amy P.

Really enjoyed our stay,. Staff was nice. Although checkout Line was long... 45 minutes. Need to work on that.

Isabel M.

(Translated by Google) A very nice hotel good attention good cleanliness everything in general (Original) Un hotel muy bonito buena atención buen aseo todo en general

Tommy E. Quick (The Promised Land C.

We requested an early checkin. Upon arrival we were told it would be 2 o’clock. At 2:30 when we enquired we were told that the previous guest had not checked out. We would be checked in at 4:00. 10 minutes later a different clerk told us the previous guest had checked out earlier this morning. At 5 o’clock we are still in the lobby. What was most disturbing was rudeness of and impatience that we experienced through one of the desk clerks.

Bryan M.

Hard to get room in Savanah

Christian E.

Nice place, great view of the river, and very convenient to River St. **Look for a new review from July 2021 by me because this hotel has gone downhill.

John Maynard- Resurrection C.

Wonderful staff! Very helpful! Very clean facility

Avie T.

Customer service doesn't care and the room wasn't clean. My friend needed a handicap room she didn't get one. This is a convention for Georgia Chief's Association and it seems that we get treated as we are not worthy of anything. This is our fourth year. I hope the contract is up soon because I don't want to continue to stay at a hospitality place that doesn't welcome it's guest. Very disappointed.

Chuck S.

Great hotel with helpful staff.

Savannah D.

Absolutely loved our stay here! Beautiful views on both the riverside and the inland side. Had a ferry to carry us across the river to all the restaurants. We had a great view of the golf course. Very clean room with balcony on the higher floors. Be aware of the pay only parking that you can only enter once you checkin! Only downsides were construction going on next door and the Starbucks inside the hotel wasn't the best. Definitely recommend the check in desk snack area for meals and food!

Philistia G.

I had the honor of officiating a wedding ceremony at this beautiful luxurious resort/spa. The staff was very professional and helpful. I know the couple appreciated all of the assistance that they gave.

Ven K.

Excellent service clean environment and good place to stay and enjoy the outdoors.

Bryant W.

When we first arrived, at 4pm, I was very disappointed in finding that the room I reserved wasn't ready yet. So, we had to wait until approximately 5pm to check in. Our room was nice and clean. We had a great view of the river. I enjoyed having access to the ferry, which took us directly to our destination. Overall, it turned out to be a pleasant stay.

Sodiq B.

Nice experience. Free marshmallows and cookies on the fire was a good touch..

R B.

Very good hotel & relaxing environment by the water.

Jamie W.

Perfect location for family getaway

Ginger

Just spent a long weekend here for the 4th. The breakfast bar was way to expensive for what we got however the rooms, the staff, the pool, everything else was absolutely beautiful.

Jasyn J.

One of my favorite resorts to visit .

Padgett F.

wonderful lobby with a very friendly and lovely staff. The gift shop was actually surprisingly affordable and in the bar area there's a large green patio type area and there's lots of space, and it's a Westin so the clientele is nice, and that is also very helpful

Karen H.

I enjoyed the fire pit and s'mores, fireworks,and music at the pool, T the staff that played the music at the pool made it enjoyable by taking song request. The beds were amazing, the thing that was not good, which is a big thing, was the food, and the closing of the pool and restaurants/ bar at 10pm.

Armand W.

My family and I were able to enjoy the fireworks display for the 4th of July, a highly recommended hotel

Mackenzie G.

Great hotel - awesome amenities, great location, friendly staff. Just a short *free* ferry ride over to downtown Savannah that comes about every 30 min. It’s nice being a little secluded away from all of the busyness of downtown, but close enough to go back and forth as you please. Great pool and pool bar serving awesome drinks and food. Also have a great restaurant / bar upstairs for brunch, dinner, and drinks.

Mihir P.

We just went for dinner but the resort is very nice. The people are friendly and helpful. The pool is heated so it can be used anytime. They have paid parking and it not too bad if you are here for a couple of hours or so. 1st hour is free for parking. They have valet as well. It's away from all the busyness of downtown Savannah. It's a nice place. I can't comment on the rooms as we didn't stay there.

Dorian M.

Don't forget to use H?????????.??? when booking your hotel. This site will compare hundreds of hotel sites and typically will have prices much cheaper compared to others! Thank me later! This place is the best rated in this area. I've been coming here for years. If you stay for a few nights you for sure won't be let down. Great hotel. Government rate accepted. Not far from river walk. A lot of historical landmarks are close too. Just a remarkable area. The Staff was excellent. I'd recommend this hotel if you're planning a trip to Savannah.

Virginia D.

Beautiful place

Steve P.

Not a stay-over. Just wanted to check it out and use the ferry to downtown. The place is very nice and the staff is friendly The ferry landing is laid out well.

Jt I.

I have stayed here more than 14 times,The resort has turned into a epic failure to the Brand , Management,leadership and all service should be embarrassed to have Guest walk through the door.and see how terrible this place looks. There were open water bottles left from previous guests our mattress has a area in the mattress that's worn completely out.better off staying at the Days inn.. Everyone who's expects the Westin experience stay at the JW Marriott across the River never come back to the Westin...such a disgrace to th Resort industry.

Breanna S.

Amazing place and staff

Guilford C.

The stay was pleasant.

Mya L.

Don't forget to use ??????????.??? when booking any resort. This web site will compare countless booking websites and normally will have rooms a lot cheaper compared to others! Thank me later on! This hotel is one of my favorites in the area. I've been staying here for years. If you choose this place you definitely won't be disappointed. We celebrated my sister's milestone birthday at the Westin Savannah. It is a beautiful hotel, inviting lobby with wonderful stay. From hospital check in staff, the meal and service at Aqua Star was great. The day ended with smores in a campfire next to the river for kids. I used the fitness gym. Lunch at the golf course was terrific. There's a convenient ferry that's available 30 minutes to hitch a ride to Historic district. Thanks for the great hospitality and wonderful memorable views from balcony!

Phillip B.

Best hotel stay we have ever experienced out of Savannah. This will definitely be our home away from home in Savannah from here fourth.

Alana S.

Perfect in every way! Try the second floor for breakfast. Amazing. Ask for s'mores at night at the pool. Very fun!

Hope P.

Best place 8n Savannah

Lowe A.

Listen up everybody! Remember to check the price of this resort by going to ??????????.??? This web site will compare hundreds of booking websites and normally will have rooms much cheaper than others! Thank me later on! This place is one of the highest rated in this area. I've been coming here for a long time. If you decide to stay here you definitely won't be disappointed. Best rest ever!! Clean comfortable and great staff! The view from the rooms is awesome. A little pricey. Try to find deals like Snap-travel.

Carolyn C.

5/5 We celebrated my sister's milestone birthday at the Westin Savannah. It is a beautiful hotel, inviting lobby with wonderful stay. From hospital check in staff, the meal and service at Aqua Star was great. The day ended with smores in a campfire next to the river for kids. I used the fitness gym. Lunch at the golf course was terrific. There's a convenient ferry that's available 30 minutes to hitch a ride to Historic district. Thanks for the great hospitality and wonderful memorable views from balcony!

Bastien B.

My stay here was great! The beds were super comfortable and the rooms were nice. The tv also came with Netflix which is good because after walking all over Savannah it can be exhausting. The pool was also quite nice because it was really big. The only thing that did make me a little bit upset was the fact that there was only 1 hot tub for such a huge hotel, but I didnt let that stop me from enjoying my wonderful stay here at the Westin resort!

William Glover M.

Best rest ever!! Clean comfortable and great staff! The view from the rooms is awesome. A little pricey. Try to find deals like Snap-travel.

Steve C.

Very nice

Ezra O.

Didn't give it 5 stars because of the mosquitoes last night. They were so bad we couldn't swim. Big and aggressive. But the next day it was just fine. I'm wondering if they sprayed over night. Pool is really great when there are no mosquitoes.

Xiomari C.

It was great. Great service food wa great.

Kyle M.

They have a dock but it sucked. I stole some of their pool towels so we're good.

Olivia G.

It is very rare for me to write a negative review for anything. In fact, I don’t think I ever had, but after my recent experience at the Westin I feel I must. The Westin has always been a favorite of my family and this last trip was actually the 4th time we came. VERY DIFFERENT experience from times past. Nearly every hotel employee we met seemed miserable and honestly fed up with their job. The room was noticeably dirty, dust everywhere. There were water spots all over bathroom ceiling. The curtain in our room was actually ripped off the wall part ways. The drain in the bathtub didn’t work. When I asked about housekeeping I was told that they weren’t cleaning the rooms during stays, but that they would if we “really wanted to”. The wait staff in the restaurant were likewise super rude and short with us, they really made us so uncomfortable that we started eating in town instead. One waitress told my mother that her ice cream request was “strange”, and actually tried to get her to order something else! Another waiter snapped at my brother for asking for coffee in the morning, practically yelling at us in response. We actually felt so uncomfortable and unwelcome that I ended up double booking a night at the mansion because I didn’t want our trip to be ruined by this behavior. The Mansion was lovely, and we all experienced whiplash over the difference in how we were treated. Back at the Westin, the front desk (Meghan in particular) actually told me that she was “done with this conversation” when I asked about applying points towards my stay. She actually breathed heavy enough to fog her glasses and slammed her phone on the desk while speaking to me and my mother. Overall, it was a terrible experience, and they have lost a yearly customer as a result.

Nick G.

What’s west of the Westin? Apparently better hotels across the river. Full disclosure, my family stayed here twice and loved it. However, in a post COVID world, the Westin lost its ability to clean rooms (fair given the circumstances) and it’s excellent customer service. The staff was rude and the reviewers above and below and I agree that the bellman was very nice. The check in staff? Rude and short. The waiters at the hotel’s restaurant, Aqua Star? Mixed bag—with one waitress being super nice—making you question everything about your stay and whether the others were flukes. We stayed a week and experienced only mediocrity. The Parade of terribles: bath drain broke, the curtains were ripped, water stains on the floor and walls and Meghan, the check in/out ‘lady’ whose rudeness at the response of many simple requests made me question whether southern hospitality was dead or rather whether the mainstream hotel industry will never recover from COVID-19? We shall see but guests shouldn’t be questioning whether staff will be rude. *slams phone down just like Meghan*

Tesha M.

It's is a nice hotel. A bit older on the inside than I thought based on the photos. The negative: The room we had, smelled like musty dog a bit and there was dog fur on the couch. We don't have pet allergies so it wasn't the biggest of deal to us per say. We also didn't come to Savannah to stay in our room so it was tolerable and I did not say anything to the staff regarding it. The restaurants, bars, Starbucks, and the little pool shop all had limited hours each day or not open at all... I assume due to COVID and not enough staffing (which is a problem across the entire US right now), but just something to note. The positive: The staff at the front desk and valet staff were always so nice. The pool area was good and even had a little splash pad. There was a ferry to take you to the Riverwalk area that was free.

Jacci C.

Beautiful river/Savannah view. Hotel was beautiful we had a corner room which was perfect. Pool was salt water. Beautiful night views

Rajive J.

Great location. Limited food choices but good quality and good service. Beautiful views and a nice golf course

Layla G.

Oh my great hotel paradisiac location

David J.

We tried to check in at 5 but the rooms weren't available until 7. We booked adjoining rooms but didn't get those. One of the rooms was terribly mouldy and flared up my allergies all night long I could barely sleep. The mold and stench seemed to be coming from the water as we couldn't even use it to brush our teeth. And the ice was very stale.They said they would clean the room but they never did. Very unaccommodating definitely no Southern hospitality here!

A Google U.

Great time great atmosphere beautiful views awesome pool

Jesse C.

Clean, clean and clean. We loved our stay at the Westin. The staff was very friendly and helpful. The grounds are beautiful. Can't say enough. We will be returning when in Savanah. Awesome. Thank you.

Karey Wright C.

Omg beautiful hotel and area bartender by the pool was so nice

Katherine G.

I visited a friend at this hotel and the service i witnessed was absolutely subpar. It took hours for my friend to get checked in, her room was incorrect and it was way more difficult than it should have been. The waitstaff were slow and unmotivated. The staff around the pool were rude. The staff at the beach were barely polite. The rooms were not cleaned well. The only great service came from the bellhop, he was excellent. the food was average. I would definitely not stay here for their prices.

Lysa S.

Clean, professional, and I loved the ferry transportation.

Melanie S.

Loved the firepits and marshmallow roast. The ferry ride from resort to the city was great; didn't have to move your car.

Kristen M.

Honestly this hotel has to be the worst service in the entire Marriott corporation. From check in to check out, I received nothing but disrespect, rudeness and a horrible experience. I am appalled that this hotel cares so little about their guests. I will never in my life recommend or stay at this hotel. Our room was disheveled, other guests that stayed at the hotel had giant brown stains on their beds, and some didn’t even get their bed made. They refused to give us a king size bed and put us in small double beds while upgrading my other friends in the party to king size beds. At the wedding, all of the servers were so rude and honestly looked miserable and didn’t listen to the guests. The check in people and manager were also super rude and unaccommodating through and through. Not one of them cares about the guest experience. Truly the only person that was nice in the entire hotel was the bellman, I believe his name was Matt - he was the only good part about this hotel. Not a great look for a Westin or Marriott. I would quickly reevaluate this hotel to ensure they are following Marriott standards but they 100% just lost a customer for life.

Laurie W.

What a beautiful view of the Savannah River! Very nice hotel! Easy ferry ride over to the river front shops and resturants.

Kyree R.

Terrible dust in vents but great room!

Seth R.

Good hotel, Aqua Star meals were above average and the nightly smores were a nice touch. (W/$30 resort per night) Didn't try out the gold because I left my clubs and found it to be silly that I would have to pay an additional fee on top of the nightly resort fee for a driver. Ferry service was constant but does end a little too early on the weekend. Running until 11pm would be best. (Not sure who's responsible for that) Some issues, couldn't park in covered parking and that's a shame, shaving mirror was falling out of the wall, groaning pipes at night when people above us used water, the refrigerators compressor was making a strange noise when it kicked on, and the glass for the balcony was thin. I could hear every boat engine between 2am-7am and it made it hard to sleep, especially with the other items. I apologize for not posting pictures. I would stay here again and even though I am pointing out a few negatives, overall the experience was still 3.75-4 Stars. I was on the 15th floor facing the city and had a wonderful balcony to enjoy.

Bill D.

We had a very nice stay at the Westin Savannah. It’s a very nice place. The staff was super. There was (at least) three weddings on Saturday and the staff handled them quite well. They are just beginning to relax the COVID-19 restrictions so it was quite nice. Being “across the river “ was way more convenient than I had imagined. The free water ferry was quite convenient. We will be back.

Bhargav A.

Awesome place at the harbor... beautiful place to relax and spend some quality time

Erika S.

Great views from the 15th floor. Love the ferry rides back & forth from River Street to the hotel. Came to celebrate an anniversary and loved being surrounded by all the love with multiple weddings taking place during our stay.

Kashyap V.

One of the best experiences we’ve had post pandemic. Place is safely located on the opposite side of the river and is quite accessible through fun boat rides at all times of the day.

Misty W.

Almost everything has been perfect so far. Matt at valet was especially helpful. Love the grounds, the elevators are very speedy and checkin was seamless. I just wish housekeeping would stop slamming doors and yelling up and down the hallway. That's my only complaint. First world problems, I guess ????

Charles M.

Wonderful hotel with a friendly staff!

Deana M.

Awful front desk staff. Be prepared to be treated with horrible customer service. I was looking forward to staying here and was so disappointed

Ninda H.

A bit pricey just to have access to the river....but location is what you are paying for.

Brian L.

Great hotel. Government rate accepted. Not far from river walk. A lot of historical landmarks are close too. Just a remarkable area. The Staff was excellent. I'd recommend this hotel if you're planning a trip to Savannah.

Marty H.

Very nice river view. Good restaurants and pool area.

Terri S.

Really nice lobby area and grounds.

Zoya S.

Beautiful rooms. Clean. Courteous staff. Clean pool! Riverfront views. Excellent restaurant. Safe parking area.

Vinson S.

Nice

Chris D.

Very nice hotel and views of Savanna from afar.

Cecelia V.

Beautiful panoramic views from an exquisite location! Staff were delightful& helpful. Banquet yeah were exceptional!

Ashley H.

For what we paid it was OK. Property is pretty but parking is terrible. Will not stay again

Jonathan L.

Very pleasant experience

Serge C.

Nice hotel with friendly staff!

Lc S.

Beautiful building

Howard D.

Number one in Savannah !!!

Peter R.

Nice hotel. Ferry across the river was nice, but might consider staying on the Savannah side of the river next time as it would be more convenient. Pool attracted me to the hotel, but it was smaller than anticipated and there were a lot of kids there.

John G.

Beautiful resort on Savannah river.

Sidney M.

Loved it. Family had a blast.

James W.

One of our favorite hotels on the East coast for sure. Simply gorgeous property. Can't wait to go back this year in June for the week. Gorgeous pool!!! Great review amazing service!!!

Kristen H.

I don't have anything good to say about how I was treated when trying to resolve an issue with staff. I had to chase down the problem myself, was promised something that was never given and even had a manager sass me on the phone and hang up on me in a fuss. Rude and easily frustrated staff; will not be giving this Westin location my business ever again. Had higher expectations from such a great brand hotel.

Banks Van P.

Very nice beautiful waterfront views with a free water taxi across the water to downtown, so no having to park which is horrible to find in Savannah

Erin S.

PROS: -8 of the 10 employees we talked to were friendly. We felt bad for them because they were clearly understaffed. -They give you two free water bottles in your room. -There is a fire pit outside with limited seating and it is nice if you are lucky enough to get a seat by it. Get there early in the evening. -They will give you things to make s’mores if you want to wait in the line at the front desk and ask for them. CONS: -Check-in is listed on my reservation at 4pm. We arrived at 6:30pm and waited in a 30 minute line in the lobby (there was only one employee working at the front desk) and then when we got to the desk they said our room wasn’t ready yet. We had to wait in the lobby with a bunch of other travelers and luggage for an hour longer. -There was a long line for the four elevators. There were so many people in the hotel that many times the elevator was too full to pick you up so you had to wait for it to open several more times before you got one with room. Many times your only option was to take the stairs. -The bathroom door knob in our room was broken and the lock didn’t work. -No fan in the bathroom. -We have a family of four staying for 7 nights and they only gave us 4 bath towels in the room and one little thing of soap, shampoo, and conditioner. We tried to call for more, but they never once answered the phone when you called. You had to wait in line for the elevator, wait in line at the front desk, and then when you asked for towels they said they’d bring them up when they could and didn’t give them to you right then. -After 2 hours of waiting and no one coming, we went back down to try again, and they said they must have taken them to the wrong room. We did get them after a few hours. -After noticing large stains on the bedding, we went down to ask for a change of bedding. We were told they would do it that day while we were out. We returned to the room that evening and there were folded bed sheets on the corner of the bed. They didn’t make the beds. We made the beds and noticed they didn’t include any clean pillowcases, so we had to go back down again for those. -Golf is not free after 4pm like it is advertised. It is $30 plus tax if you golf after 4pm. Before 4pm it’s over $100. -There is a shuttle to the golf course and they will take you there, but tell you to call for a ride back. They never answered the phone so we had to walk from the golf course to the resort. Several others did, too, unhappily. -Most days were so crowded you could not get a chair at the pool. Not enough chairs were available. The pool is very shallow so more for kids than adults. One day we were all asked to leave the pool and then we watched them remove poop from the pool. It was closed for two hours after that while they adjusted the chemicals. -The bar at the pool was closed the whole time. -The hot tub was so crowded there was a line to use it and we never had a turn to get in. -Fitness center and other amenities were closed but they still charged $33.90 PER DAY for amenities??? -There is no microwave in the room and everyone in the entire place had to share one microwave on the first floor. -They charged us a random $100 a few days in that we have no idea what it was for. -There is only one restaurant with very limited hours and a limited menu, no allergy accommodations. -If you fly there and don’t have a car, there is no place to walk to for food. No Uber, No Lyft, and no shuttle were available either. Taxis take an hour to arrive and are $30 to just get somewhere for food. Your only free option is to take the ferry across the river and walk everywhere. -Apparently UPS has issues with this place, too, because we tried to ship golf clubs home from the resort and UPS said they had trouble getting to them. They said they don’t want UPS coming inside??? Will NEVER return. Stay away!

Ralph S.

This was our 2nd time staying at the Resort. We travel with our 2 furry friends and so we are subject to the $150 pet fee per stay. Our first stay last year we were on the 15th floor with a balcony and the room was perfect. This time our room was on the 8th floor and the room was seriously in need of new carpet. There were numerous stains on the carpet and it looked like a child had possibly been playing with a marker or crayon. Other than that the Resort is very nice and clean. The staff is friendly and most of the facilities are open at the resort.

Blaxicankenny

This hotel is beautiful. We stayed in a balcony room overlooking the river, and the view is breathtaking. The amenities are great. Heated pool and hot tub, splash pad for the little kiddos, fire pits with access to free s'more making kit, and the free ferry into Savannah historic district and River street are amazing. The restaurant is pricey, but the food was delicious. We will definitely be staying at this hotel whenever we are in Savannah!

Chuck M.

Great family vacation! The hotel is getting closer to being back to normal, just like all of us. We had a great time. Golf with a cart after 4pm is only $30

Rodney W.

The property is beautiful. We ran into a few obstacles, but Amanda Shelp (manager) was extremely helpful. She is professional and accommodating. The hotel is on the river and Savannah has great restaurants. The golf course is one of the top courses in Georgia. Looking forward to the return of Sunday Brunch. We make it up a few times every year for a long weekend.

Thepowerthatcreatesworlds Vibrating B.

Great place to relax

J.

Update. I went ahead and cancelled my reservation at the Westin. It seemed the review got worse by the day and still wasn’t able to reach anyone at the hotel. I felt I was having issue before I got there and due to me wanting a great birthday for my fiancé, I didn’t feel it would deliver. Reading these review are terrifying and doesn’t seem like they care either. I hope they understand many people who have the luxury to be able to take a vacation during this time should at least get the basics. I hope the hotel propers in the future. It’s not cheap and cleanliness shouldn’t be a topic of discussion. Also everything being closed at the resort to charge $30 a day is very bold.

Aaron B.

Awful experience after one night. False advertising on Covid-19 safety protocols (absolute zero enforcement from all staff despite multiple requests) and room wasn't ready when we arrived. Strongly recommend against staying here.

Maribeth Chapman L.

Amy at the front desk made our trip worth staying. We had a bad experience at another Marriott and she was welcoming with open arms. We like nice hotels but without great service it’s not worth staying. Amy made this place worth staying. She is top notch hire you should hire more people like Amy she really listened and represented your hotel with class.

Artie S.

Great place to vacation. Lots of restaurants, shopping, and night life across the harbour. The hotel was really nice. I will be going back...!!!

Alex N.

Paid over $400 for one night here. We expected it to be excellent for this price. We had a balcony which was nice--it overlooked the river. We also tried the hot tub and it was nice--not crowded in the afternoon. Now for the downsides. The room was very ordinary--not exceptionally large like the other reviews claim; it reminded me of a normal Marriott. The sliding door to the balcony was broken and hard to open without it coming off the track. The pillows were lumpy and uncomfortable. The TV remote only worked if you held it right up to the TV at the right angle. The TV also had a feature to control it from your phone, but if you lose the tab or refresh the page, there's no way to re-pair your phone. My phone ran out of battery so I could no longer use this feature. There's no room service, and pretty much nowhere around to get food from 3PM to 5PM.

Gabi S.

Pet friendly hotel! The staff was amazing!! I really enjoyed to spend my B-day at Westin Savannah

Mariana R.

The quality of this hotel is not the one of a Westin (Distinctive Premium category from Marriott Bonvoy). The room was dirty, the carpet was not vaccumed (i.e. popcorn, dog food, etc) and the bathroom was not mopped (i.e. hair everywhere, etc.) upon our arrival. We requested to be cleaned, called upon our arrival, left the front desk know in the morning and when we git back to the room, nothing was done. We had to request to be cleaned immediately, and until that time they sent a very polite man who was ashame of the condition of the room. The hotel staff did not even apologize, for the condition nor for not getting someone to clean at the time they agreed to. Furthermore, we had a plumbing issue, the sink pipe got disconnected and the waster came out. The room had a very strong dog smell and the floor was full of dog hair, even after they “vaccumed” after our third request. I checked out 6 hours ago and have not received a bill, all that I have is multiple charges pending on my credit card. In the last few weeks I spent time at a Towne Place Suites and a Residence Inn (lowest quality under Marriott Bonvoy) for work, I also stayed at a Courtyard; the condition of the Westin was by far the worst (i.e. cleanliness, amenities, service), not close to any othe Westin I have stayed at before. Does not merit the Westin category and in urgent need of a PIP!

Jayme Wotring H.

It was not what I expected. Nothing was opened including the gym. No sort of hospitality anywhere.Not a Good Morning,have a nice day or even an explanation on why none of the spy service could be booked.Really disappointing.Nothing luxurious about the lobby or the room. It was ok but probably want stay here again

Peddy L.

The food options were very limited . No place just to get a quick coffee . The hotel is lovely , but covid limited service.

Jes G.

Wonderful service and great place to have a mini vacation. Ferries are okay just have to be smart with the times that they cross the river or you might end up having to take an uber back.

Michaele R.

Worst stay ever never stay here

Keepin’ It R.

Went here on a 5 night stay with golf included. This is a top dollar hotel and one expects the services/experience to coincide. Hotel was not ready for us, nor was it ready for the rest of the guests. Daily room cleaning was non-existent, the bar was open sporadically at best and extremely overpriced. No food menu at the hotel with regards to dinner/apps or breakfast, non-existent as well. There was a Starbucks open with one poor girl trying to serve a line of people about a 100 foot long. The golf course has been let go as well, bad shape. No food service there either (was open one day for about 3 hours) unless you want a burnt up hot dog or disgusting Turkey club, that’s your choices. This is our fourth trip here and will certainly be my last. Don’t want to hear the Covid excuse anymore. I’ve come to expect quality and service from the Marriott/Westin brand and didn’t get it. I will say that the employees were doing their best at hotel and golf course, my hats off to them.

Dorothy G.

I was disappointed when me and my family first arrive at the Westin Savannah hotel, We arrived early then we expected around 11:00 am we requested a early check-in time!! Our check in time was scheduled for 4:00 pm, We was told that we had to do a online check in and that the room was not ready, When we returned for a second time the motel clerk was disrespectful and said that she didn't see the room reservation. I politely pulled out my cell phone and showed her my reservation number. The Westin motel clerk NEVER called and said the room was ready Nor did she ever apologize for her disrespectful behavior. I believe that she purposely was overlooking the reservation that we made. We lost a whole day waiting around for a room to become available. We finally checked in around 5:40 pm, our first day there was very stressful. It should have never happened under those circumstances.

J J.

Had reservation for about a month, upon arrival we had to wait three hours for a room. Apparently they have cut staff due to covid and now that business is picking back up they don't have the proper staff to clean rooms in time. Few minor issues due to the same issue. Beautiful facility but if you plan to hang out downtown after 10pm, might want to plan accordingly. There is nothing to do outside of the hotel on this side of the river. There is a ferry that will take you across the river. Last ferry runs at 10pm. So unless you drive to downtown, you must uber to get back to hotel. This could be time consuming on a busy night. If you just plan on being at hotel or having an event, this is a great hotel, but if you want to be free of time, and enjoy yourself while not driving, look into one of the many hotels across the river.

Reagan M.

The Westin after under the Marriott brand is not the same, this Westin has a great location in Savannah GA. This Resort is not recommend for Families with kids, the pool is not that great and No amenities for kids, also not recommended for Pets no good green grounds to walk your pets and the hallways are very noises which will cause Fido to bark and will scar your pets for sure. If you are looking to check-in at 4:00pm not going to happen the resort has laid off most of the housekeeping staff so you will check-in around 6:30Pm to 7:30pm. Bless the 1 housekeeper that was on our floor she had 9 dirty rooms and the time was 8:00pm. The valet server is good and they will hold your stuff till room is ready around 7:30pm, so Good Luck making plans to meet Friends and Family on the day of check-in. Parking for $20 a day is very high, it’s better to stay across the river or a Hotel away from the Downtown Historical District, Public parking is $10 all day is a safe parking garage and your close to your car. The resort does have a Ferry I have added a pic on the times this will not working if you plan to stay in the Downtown Historical District pass 10:00pm. The Resort fee is $33.90 a day for what? Still could not under that! The total cost without room charge is $53.90 you are just giving money away. This resort is a good place for business and conventions traffic and the $53.90 is ok to include in your expense report that fine I guess. The Front desk does not pick up the phone in 3 rings and the MOD (Marc) needs updated training and giddiness on the new way of life with COVID, the lack of staff due to lay off this location has done is untestable but this is still business, clean house will be needed.

Michael S.

Nice area and view of downtown however the cafe doesn’t stick to their schedule and we struggled finding food since it’s one of the only places to eat on the island. Also we continually asked for our room to be serviced and restocked with towels but no one ever came. They seem to be lackadaisical during the week when they’re less busy, which caused us more problems than we would’ve liked.

Linda L.

Comfortable. Responsive to problems. Excellent handicapped accomodations.

A.d. M.

Pros: bar (particularly the blonde female bartender-she was awesome), bathroom lighting was amazing, convenient location to food, shops, etc Cons: one large lamp in room wouldn’t work, no microwave, stain on lamp shade, cabinet door that enclosed the mini fridge literally came off the hinges as I simply opened it (couldn’t figure out my phone in the room so a called The Westin from my cell phone and they promptly sent someone up to fix it, who also Indicated to me my room phone was not right either lol) room wasn’t ready when I arrived at 6:30pm!! (Check in said 4 so I killed some time around savannah). $20 parking, because the website I used indicated valet was not available and seeing as there wasn’t a soul at the valet station when I arrived, I thought it was accurate. But it wasn’t.

Teresa D.

Traveled 8 hours to get here at 6pm and all we wanted was take a shower to go meet family for dinner and the room was not ready with long list of other rooms ahead of it waiting for housekeeping.Front desk told us Westin’s check-in policy is “somewhere”after 4pm which is lame. Apparently 2 hours after 4pm is still not enough time for this sub-standard hotel. Bad customer service all around. Would not recommend to anyone.

Masterjaywhy F.

Time machine 90's most Westins we have visited worldwide are awesome. I used to work in one as well. Quaint town thanks for the memories with my family. I'd say 5????

Tony C.

It's awesome I am here for work but I will come here to say again I have been to Savannah plenty but never stayed here catch the ferry across the river to downtown Savannah for free beautiful view from the hotel to downtown

Ron W.

We paid a lot for the golf stay and play package that included unlimited golf. However they will only allow you to book 1 tee time a day. The course was always packed and unable to play more. We also wanted to play Monday, but was told that we could only do late tee times due to a 9:45 am shot gun start at the course. There was a large foreign object in the sheets the first night, no coffee in the room, and the dot system system was not running. Although when I checked on Savannah’s website it said it was.

Ricardo S.

Excepcional confortable bed. Very classy hotel.

Celia K.

There's no Vallet parking even though it says it everywhere. We had to leave our bags on the side walk while we park because limited luggage carts. We were told "A cart would be available shortly". Never happened. Resort was nice and clean. Hand sanitizer stations everywhere including elevator.Masks were worn by staff. Room was nice and neat. Pillow case had a few stains on them which was a bit concerning but other than that everything thing else was good. Over all this is definitely a place to stay. Minutes from river street... Starbucks right down stairs. Ferry within walking distance to get to river street! Until next time Savannah

Erica F.

The hotel is beautiful and has a great location. Our actual room was just ok. The shower was not great. This wasn’t a normal Westin experience to me.

Laura B.

Can’t wait to come back here! We had the most amazing view of the beautiful pool/ fire pit/ jacuzzi and river- watching every cargo ship pass by, our toddler (and us) in awe of the sight. Gorgeous lobby, fantastic restaurant and bar.. room was spotless and spacious. Took a quick ride over the bridge to get to downtown. Everything was perfection and we regret not panning a longer stay here. Book it!!!!

Darryl A.

another great experience. I applaud the exceptional workers that were offering exceptional service.

Thomas G.

My stop here was work related ...

Felipe D.

Good place to stay very quiet

Tech M.

Beautiful location and place.

Mercedes D.

This resort is BEAUTIFUL!! We ended up booking a room last minute on a busy weekend and they were very accommodating to us! The room was clean with super comfy beds and a nice shower. The restaurant on the 2nd floor served us an amazing dinner, cooked and flavored perfectly! The fire pits down by the pool/river walk were beautiful, we enjoyed sitting down there for a while at night with a light breeze. We will be back again, that is for sure!! ????

Paul K.

(Translated by Google) Great location but for the price I expected something different. Unfortunately, the staff was not so helpful for foreign speakers. (Original) Lage super aber für den Preis habe ich etwas anderes erwartet. Leider war das Personal für fremdsprachige nicht so behilflich.

Thomas G.

I was there for something work related ...

Haskell S.

Not what I’m used to from the Westin. Front office staff not kind, arrival team didn’t explain parking or checking in. Lugged my bags to head to spa and the bus driver with no activity had me waiting on the way there and back. Outside of a good massage I was terribly disappointed

Shar K.

Wonderful experience every time. Will definitely return!!

Raj M.

Amazing views of Savannah, watch huge container ships cruise by the river, cross the river on city taxi for free, spa and golf course, Westin amenities.

Byron S.

We were only in town for one night, but the Westin took care of us as if we we high rollers! Fire pit by the river, and the room was prime choice...staff were super friendly and seriously treated us FIRST class. We didn't have time for golf but when we return we will definitely be playing the beautifully manicured course! Our room was sanitized and very clean! Was glad that the security was high on the list as well with keycard elevator access...very nice ferry as well to cross the river conveniently in the center of river street!

Paul Sanford S.

Service was bad and we were charged an extra $75 of fees that we were not made aware of won’t be staying here ever again

William M.

The resort accommodations are immaculate!

Shawna O.

My husband and I attended a wedding and decided to stay here and make it a date night. The hotel is decent, clean and staff was amazing. We did have one hiccup though, the clerk charged me double the price by accident. However, she did upgrade our room and the funds were returned the morning before check out. Accidents do happen and she apologized. I do recommend checking this hotel out, other than that we enjoyed it, the fire pit, pool and jacuzzi was really nice.

Rajeswari U.

Unfriendly staff. For the kind of place it was situated the rooms were not so impressive. Amenities in the room were bad. Staff couldn't even provide a glass of warm water and honey. Never visiting again. Not recommending to anyone. Bathroom was not clean enough. Pillows were horrible. Gave neck pain. No proper room service. Coffee machine was broke.

Mone T.

This is a nice hotel deserving of 3½ to 4 stars. Unfortunately I'm not given that option. I can only give full stars. So why only 3 instead of 4? Mainly, because of the cost. If I were a golfer and I used the course maybe the cost would be worth it. But since I'm not then... No. The room was small and not a lot of amenities. Now there was a nice pool area with a hot tub and a fire pit but again for the cost, meh! Ok so disregard the cost and the hotel was nice. The rooms were clean except that the back of the toilet liked a little stained. The need was comfortable and the shower had a decent flow pressure. The hour water took a long time to get hour but when it did, woah mama, I almost scorched my a$$. The location on the island is nice and there are free ferries across the river to the tourist area. Su like I said 3½ to 4 stars. Oh yeah, the staff was friendly.

N.

Looks nice

J S.

Had my daughter's wedding there. Simply gorgeous property and very accommodating staff. Outstanding!!!

Zipporah C.

Very clean. Great view.

Jessica W.

The rooms were nice and clean and the staff was very friendly. I love the waterside view, it was cool watching the ships pass through.

Tim D.

Sauna and Steam room is closed where they keep open their spa, gym, pool etc...

Felicia D.

Hotel was nice but it's definitely overrated. Super crowded this weekend. Took forever to get on the elevator to leave.

Will J.

Wonderful hotel with very modern amenities. The staff are friendly and fun, especially at the bar at night! Love the view of the Savannah riverfront.

Mister C.

Nice and quiet.

Timothy B.

Beds were to small for the money we paid rooms need to be updated

Anthony M.

Great all around hotel. Great service and very clean/ comfortable.

Jay B.

Very dissatisfied with our stay. I have stayed here before and it was great, this time. It was terrible. I booked the rooms at full price and no where did it state many of the restaurants and amenities were closed. If you are not going to offer a complete line of your amenities, say so before one books a room so they know what to expect. I will be choosing other accommodations my next visit to Savannah.

Dianne B.

I thought for a Westin this would be much nicer. Rooms were clean but bathroom sink was stopped up. They never came in to empty trash. The coffee maker was horrible brewing coffee was disgusting. Creamer had went bad. Just to park was 20.00 per day. My suggestion would be to stay in one of the hotels in town.

Debra D.

Enjoy the cheer event.

Shirlette M.

Extremely clean and excellent amenities.

N G.

Bad customer service this is not a resort you want to saty for a romantic getaway

De C.

They do not disclose at check in there is an additional $33 per day fee and most of the services this fee is for are not available during Covid. In the room when you go to use the internet it states there is an additional charge. It does not disclose that it is apart of the fee they don't tell you at check in you are being charged. You think you are getting a great rate but in the end you must add an additional $50+ per night. The bed was made up very poorly. Looked like a pre teen's room. People are allowed to walk around without mask on.

Laura M.

I’m literally sitting in the lobby of the Westin right now. I have never been more disappointed in a hotel. If you think that spending a lot of money will provide a better experience... you are wrong! The rooms are no nicer than certain MOtels I’ve stayed in... they’re small and the carpet is full of stains. They charge $20 per day for parking and $35 per day for resort fees yet do not even provide the BARE MINIMUM. A continental breakfast is $19.. seriously, you think you’re gonna get an experience here.. you just won’t. I could go on but overall. STAY ANYWHERE ELSE for less money and I guarantee you will receive better customer service and a better experience. This place is the biggest disappointment

Johnny L.

Clean& beatiful!!

Lushon M.

The hotel was nice and the view was great. However, the manager charged our credit card over $1000 and was still sending authorizations to the point the credit card company flagged the charges. Our first night was paid in full and all was great until the manager Mark saw us and for some reason he singled us out and while purchasing a water he asked what room we was in and once we told him we noticed all these ridiculous charges out of nowhere. We noticed the internet wasn’t working and neither was our door key; which he deactivated. The night auditor ended up reactivating everything once he found out they made a mistake. I felt violated and discriminated against. Watch ur charges if u stay here!

Gordon W.

I love Savannah. I am originally from Charleston,SC but find Savannah to have a smaller, less jammed-in feel. So I bought a house in Pooler,GA and got two cats, a boat, and a couple of cars to park there too. Who knows what I’ll add later, but I am gonna go see a man about a horse soon.

Adsn T.

Great location with great views of the city! It's everything you expect in the Westin brand. Our film crew enjoyed it.

Daniel P.

We had a wonderful stay and the river/city view was unreal!

Linda E.

Very nice, comfortable room. Always enjoy staying at the Westin.

Michelle G.

We love staying here.Cozy beds,great staff.

Kaustubh S.

Saw the super yacht limitless here. Good harbour.

Tony C.

Great location and easy access to river street via ferry

Rick M.

Our therapists were amazing! We will definitely be back!

Peter Ng (.

While the location is nice and can have a scenic view of the Savannah River, there were some things I wasn't as pleased with. Arguably the biggest annoyance was the ferry. I don't think the hotel owns the ferry, but on numerous occasions we were there on time but would leave earlier than scheduled. In the hotel itself the towels we're stiff and the pillows caused some neck tension for me. Nice location just had some issues.

Necia M.

It is horrible. Checkin to the room , the bed was not made properly, there was dirty tissue found on the bed, the bathroom had only one wash cloth and TV table stand had sticky spilled drink stains. We ask for the room to be cleaned n the housekeeper said we don’t clean room today 12/31/2020. We took pictures and report the room to the front desk agent and requested it to be clean. We spent the day on river front snd return to the room in the evening and yet again, no body wash replaced and dirty wash cloths was still hanged on the shower rack

Christy C.

Absolutely beautiful!

Jody H.

Covid = let’s fire half our staff and give poor service. Spa treatment was mediocre, shuttle service was poor, and golfing was ok except the cart guy on the morning of 12/28 was talking trash and slow. Good side is we got into our room on time and food was ok. Expect Hampton inn level of service.

Danita E.

Beautiful resort well appointed room. Just a shame that you get nickled and dimed to death on top of a 200.00 hold on my credit (not debit card) heck of a way to appreciate the few guests that choose to stay.

Hector V.

Super cool place

Mary L.

arrival at front desk was not friendly Room was not clean and closet door handle came off upon opening, told the front desk nothing was done .

Tanisha A.

Love

Wendy H.

Here the plus: hotel is beautiful and clean and employees are nice but thats it! Now the truth: we booked a room facing the water and we paid more for it, nope we got the golf side. We called to let them know of their mistake and wanted to charge us again 40.00 more!!! Then we were told Complimentary breakfast on the second floor. Nope again! 12.00 for 2 pieces of toast and the cook in the back which you can see clearly wasn't wearing a mask. And there were signs EVERYWHERE to wear a mask foe everyone's safety....lol... Thats was a joke. Hotel doesn't enforce it. Oh and surprise you will be charged 20.00 to park your car in there parking lot and 33.00 in hotel "fees" So let's recap website said 99. Per night we paid extra for water front 129. And didn't get it the wanted to charge up another 40. On top of that. Free breakfast again nope. Charge to park your car. Extra "fees" and of course the normal high taxes. Would i stay here again? That would be a HELL NO!!!

Jules M.

Love the waterfront and the location is minutes to the marketplace. I had a great weekend in Savannah.

Emily D.

Overall, this hotel is very nice and accommodating, however they do not enforce mask wearing at all and folks shamelessly pack themselves into an elevator with you without wearing masks. There was a large convention here when we stayed and I’d say about 90% of their attendees did not wear masks in the hotel. Again, nice hotel, but if you are expecting this hotel to take this global pandemic that is killing thousands of people a day seriously, think again.

Bernard M.

Loved it

Jefam99

I stayed at the hotel for a business event, I was told there would be fees and was expecting some minor fees in exchange for benefits provided. no valet was offered, the wifi was not free as advertised, the parking for my ecent was not free as advertised l, I recieved an absurd amount of email advertising after selecting not to, and the fees were 52% of my room cost (rounding down decimals) I called to discuss it and was put on hold after hold until I was told a manager would call me. They called me 2 hours later and the person I spoke to said everything was normal and hung up on me. Not the kind of treatment I expected.

Elijah S.

This is one of the BEST hotels I have ever stayed in! This place truly offers you a 5 star hotel experience! The views are million dollar views! I honestly felt like I stepped into a fairytale. My pictures don't even do justice for just how beautiful this place is. Come and experience your own Savannah ooh na na!!????

Augusto C.

The best! We had a wonderful experience. The hotel is beautiful and spacious, the views of the river and the city are great, and the staff is friendly and accommodating. They even give you s'mores kits at checkin. What else could you ask for? Super comfortable beds, golf, a spa, tennis, everything you need to relax and just enjoy your stay.

J W.

This is phenomenal facility!

Owice A.

Decent place.

Jillian A.

My husband and I decided to spend the weekend in Savannah to celebrate our first anniversary. Upon entering our reserved room, I realized there had been an error in booking. While I thought our double (which was the only available room when we booked) would have 2 queen sized beds, it actually ended up having 2 smaller full sized beds. When I called the front desk to ask about this, I was informed that all they offered were a single king size bed or the double full sized, and the king rooms were all booked for the night. Upset that I had ruined our anniversary, I went down to the front desk in person to ask if there was any way we could be switched to a king sized room that appeared available for the night on a booking website. Clarissa was very sweet, even wishing us a happy anniversary, and was able to switch our rooms. She was so helpful and understanding of the situation, and absolutely saved our anniversary trip. Highly recommend, and appreciate the kind staff!

Elizabeth P.

Stayed over thanksgiving and giving 3 stars due to a few issues. Room service doesn't happen unless you ask for service. Picked this hotel because it was dog friendly but was asked to sign a form when we checked in saying we would not leave dog in room unattended. We took our dog to dinner and each time we went out but would have gotten an air b&b if we had known this policy ahead of time. Says they are dog friendly but disagree because this policy. Checked out a day early due to the inconvenience.

Michelle S.

Nice place to stay.

Joey G.

Docks are really slow to respond because of COVID restrictions, but really nice spot close to downtown

Joe M.

Beautiful facility from which to view Savannah

Greg W.

The room was nice. Continental breakfast was advertised but then I found out they had “grab and go” breakfast from Starbucks which was not free and they took more than 5 minutes to serve each person so we ended up with nothing because the wait was more than 30 minutes. The rooms are poorly insulated because I could hear the conversation of the people next door and their screaming baby for 3 hours. I will not stay here again. It also sucks that this hotel actually isn’t in Savannah. It’s across the river.

James L.

Stayed here twice and loved every second of it. It's the most awesome place to be and you get to watch all the ships pass you by. Can't wait to be back!

Paul C.

I really liked this property, I enjoyed the location and the sweeping views of Savannah and the surrounds. The free ferry to the City is also a nice addition. The Good - Elites are pretty well taken care of here, as a Platinum I was upgraded to a balcony room (albeit a Golf Course view), in addition to receiving breakfast vouchers which could be used in the Starbucks - Staff are great here, particular shout out to the lady working the Starbucks and the lady who dropped me off/picked me up at the golf course. One of the front desk agents was a touch surly when I was asking for the golf course shuttle, but we all can have off days! - The amenities are nice, pool & hot tub plus the fire pits with a view of the city are great. Very relaxing. The Not So Good - Resort fees infuriate me, $35/day here. Just roll it into the rate and be done with it. Equally $20 for parking a day is spicy to say the least. I’d encourage everyone to write their AG and register a complaint on quasi bait & switch tactics like resort fees. The Westin isn’t alone in this problem, but they are a part of it. Revenue team - I enjoyed my stay but felt nickel and dimed which is why this is a 4 star review and not a 5 star. I’d suggest you think carefully about the merits of the resort fee. Overall I’d recommend it this hotel if you’re looking to stay in Savannah - just go in with your eyes open & add ~$55/night to whatever rate is displayed, make sure it’s still value for you after that.

Andrea M.

Beautiful hotel just an older property. They have covid policies in place which was great!

Wilkerson N.

If any one is searching for good deals for hotels check ??????????.??? booked a resort on there and they had the absolute best prices just about anywhere! Loved this place. Great clean room. Great view of the river and the city. Easy to get to downtown using the ferry.

Robert P.

Nice hotel but service was bad. Was having a great time in savannah until i interacted with hotel staff. Just rude, and unwilling to help.

R P.

A very nice hotel with a wonderful view of the river and city. We have stayed at our share of Westin properties. We were not impressed with our room on the 15th floor at all! It was just a room. The iron was broken and leaked brown water. The towels were not thick and plush. The pillows were too soft and mushy. The tv was a nice size but temperamental. It would arbitrarily turn off and come back on and changing the channels was a challenge. We checked out and later decided we wanted to stay another day.We opted to stay in the same room. I was surprised that the same comforter was still on the bed. I thought it would have been changed in preparation of new guests. The restaurant options were minimal and understandably so due to the economic strain the pandemic has caused. Overall, the staff was friendly, very helpful, and accommodating. We would return and try a room with a balcony.

Heather G.

Wonderful hotel! Wonderful staff!!

Chico M.

Very nice but their customer service needs lots of improvement. Front desk lady was rude and a long line to ask a simple question.

X X.

No masks. No social distancing. People were packed into the elevators like sardines and the lobby was full of people not wearing masks. If this is your thing, great, but if you are expecting people socially distancing or wearing masks..beware.

Evonne R.

Just know that on top of their advertised price they are going to gouge you for an exorbitant amount. My room was advertised for $168 and I ended up paying $250...for nothing extra.. taxes and fees and then additional resort fees. Im a US Navy Veteran and Nurse...i will never stay at another one of their hotels. I really dislike being deceived.

Alisa W.

One of the best night stays I ever experienced.

Mario G.

My wife and I visited in September for her birthday. After drying off from a shower, my wife had a rash outbreak, from dirty stained dirty towels. After reporting it to management, they switched out the towels (not knowing I kept the 2 dirty towels) just in case they didn’t follow up, at which they didn’t, even after I phoned and left a message. I’m leaving this review before I go viral on social media. Please do not stay at this resort, the towels are nasty and management were rude, and non responsive even after filing a report; little do they know I still have evidence as well as my wife continues to have rash outbreak resulting from this incident.

Victoria G.

Have Miguel make you a fabulous cocktail at the Midnight Sun.

Nickolas B.

Wow beautiful room with view and real features meaning everything felt like it was thought out! I was thoroughly impressed with this westin and me and the front desk guy overnight talked about the other locations!

Alexander B.

This hotel really isn’t in walking distance of Savannah, but there’s a free ferry and ubers are cheap and easily accessible. The hotel is beautiful, and run by Marriott!

Macherrie M.

OMG, it was a beautiful experience. Love it

Hector Conde 0.

Great choice for Savanah! Very well located, you can get the complementary ferry to cross the river for restaurants and historic district. Very clean hotel, COVID-19 measures, great attention, parking for $20 and spectacular view. Clarissa at the reception was very kind, nice, and helpful.

Ryan

Wonderful facility and great food. Highly recommend. Free river taxi to downtown. High resort and parking fee, keep in mind when booking.

Barbara F.

Had an amazing weekend. Must have said somewhere that it was our anniversary. Surprised with champagne when we got back from dinner. So convenient to everything in downtown, but being across river was nice and quiet. We will definitely be back!

Anthony B.

Very very nice

Danny S.

Awesome balcony views of riverfront and Savannah

Lateef O.

Truly a five star ?????

Yaniesh Clarke E.

Bed and room had odor , the customer service from the receptionist when we checked in was not welcoming at all so was the person this morning .I booked a king room and was told I had to take queen beds and my money was non refundable.I’ve never been to a 4 star resort and feel like when you inquire things you are being a bother .COVID or not no one should seem this frustrated about their job .

Layne Laster B.

Super comfy bed, great accommodations.

Barbara M.

Great hotel the person who checked me in was great I didn't get his name but he was very helpful and informative. Thanks for for service!!!

Tarren B.

Loved this place. Great clean room. Great view of the river and the city. Easy to get to downtown using the ferry.

Haley J.

Very nice and comfortable. I did not understand the parking situation. No one ever explained it. I may have paid for parking when I didn't have too. Honestly, I'm not even sure. I was also given one price when I booked it. Had to pay additional money when I got there. By the time I got back home after a one night stay I ended up paying about 60.00 or so more than I thought I had to. I'm not sure what all of that was for. My room key had deactivated and it took a couple trips and new keys to get back in my room.

Jacqueline F.

Mr. Arne M. Sorenson, This was the WORSE place ever to stay! I had to give "1" star in order to post this. I really give them No Stars!!!! We stayed at the Westin Savannah Harbor Golf Resort 1 Resort Drive, Savannah, GA 31421 During a pandemic & Hurricane, the staff should have been much more accommodating. The power went out and there was no back-up generator. So, for 4 hours the guest had to climb steps. The hotel was only 10% occupied and instead of putting new guests checking in during the power outage on a lower floor, they told elderly guests they would have to walk up 13 flights of steps!!! The pool deck furniture was stained, dirty and thrown sloppy the entire time we were there. I was expecting this "5" Star Resort to be clean especially during a pandemic. The room was dusty, furniture damaged and broken. The dresser drawers opened on their own. I have attached photos and videos.

Eric J.

Very helpful front desk

Barbara C.

I didn't stay there I was delivering food it looks like a great place nice and clean very clean

Arnaldo P.

Upscale hotel. Beautiful view. Convenient ferry to the river walk. Quiet setting but close to the action at the river walk.

Angela I.

A great place for a bathroom break after riding the ferry over

Angela T.

Guest was too loud and setting off alarms during the night and had to call security 3 times. Also the battery for the safe had to be replaced. The key for the room had to be replaced 4 different times. No what I expected for first and probably last time visit. I will not easy my money or time again

Antonio M.

Hotel had limited amenities and hours on ferry due to Covid, yet packed the hotel like it was housing an army for an upcoming war. Every elevator call was a 10 minute wait. Staff was rude and unaccommodating, had to call the front desk several times just to get towels, and they wouldn't let me late checkout due a "massive volume of people". No valet available and the hotel offered no additional accommodations for the troubles.

Hany S.

Clean

Kim D.

Their communication to the guest are horrible. Never was it communicated to us that there was a resort fee per day, $40. Why would they charge you to pay $20 per night to park? The communication regarding the fairy was unclear, so $30 later in a cab, we made it back to room. No apologies whatsoever for this inconvenience. Had to pay $44 for three ham sandwiches, chips, and drinks at hotel since we were unable to eat at a restaurant due to the lack of communication on the fairy situation. So, for two nights we paid nearly $700 and we weren’t even on site 90% of the time.

T T.

Stayed here twice with in 3 days because it was a great experience! Once for work and enjoyed it so much I went back with my family. Everyone was so welcoming from the front desk to the bartenders ( Mariah, Miguel, and Christopher ????). There is a mask wearing policy in place. Great location directly across from River Street and a short Fairy ride across the river. The Spa was great; the golf course is beautiful. I recommend the river view rooms/ balcony rooms. I have stayed at all hotels on river street and a few in downtown Savannah and this was my favorite, enjoy!

Al M.

My name is Al Morgan and I am writing this review during my 2nd day at the Resort. We are here with a group of 8 celebrating Labor Day and a Birthday. The property is amazing, staff is very accommodating, which is standard with the Westin Brand. As an owner operator of a 120 bed Health Care Facility in North Carolina for over 15 years I know people and the importance of staff and customer service. If you ever come to this property I pray that you are blessed with the opportunity to encounter Mrs. Anna who works at the front desk. Her warm smile, extensive product knowledge, sharp crisis management skills, and her ability to multitask are all but a few of her qualities that my entire party had the honor of witnessing. Ms Anna possess all of the skills that you would expect from a CEO, CFO, or EXECUTIVE LEVEL TEAM MEMBER. My wife and I have 2 more days to attempt to convince Mrs. Anna to move to North Carolina where we could make her our Director of Operations. If I had employees like Mrs. Anna there is nothing that my company could not achieve. We will be back to stay at The Westin Savannah because Mrs Anna works there.

Katie H.

Love the surrounding city, but the hotel was so dirty ( mainly the bathroom). There was garbage in the drawers, red sludge was coming out of the shower, there was mold on the ground and walls in the bathroom, and hair was on the shower tile.

Shawanna J.

Absolutely love this hotel, The staff and the resort is 5 star. However, I am deeply disappointed that during my stay connecting to WIFI is not possible.

Gregory M.

Lovely and nice place

Orenthal J.

Wonderful view

Crystal I.

Nice hotel. Upon arrival the pillow case was dirty and the shower curtain had mold. We requested new linens, which came promptly. The grounds were well kept and the restaurant food was delicious. Just an FYI - during the week, all of the restaurants are closed. Only the Starbucks is open. The staff was friendly and mostly everyone wore a mask. My family and I would stay here again.

Shante C.

The rooms are nice, but carpet smells. The balcony is wonderful with great views across the river. I was sent an email confirming my reservation with a price, but at checkout and upon checking my bank account, my rate was higher. I was charged to self park, charged resort fees, but wasn't available. I tried to dispute with the front desk to no avail. The experience was nice overall; however, I'd ensure that you'll be charged what your initial email confirms. For this reason, I won't return. There is no sense in overcharging people and not have those amenities available.

Troy B.

Great place

G.a. D.

Covid clean, super service, golf greens are well maintained

Dale R.

Beautiful hotel. I liked it was on the opposite of the river. Resort fees and parking fees a bit much.

Anthony W.

Nice place, but @ 260 or more per night, even with covid, one expects at least one breakfast option on the property, not empty promises, and a nutri grain bar

Charles R.

We're still here and have just begun our stay, but I own a Home Repair and Restoration company and the first thing I saw after the front desk checkin was an employee named Pam. She was repainting the hallway by the elevator and honestly it's the little details someone like me deals with day in and day out so I noticed this right away, the attention to detail she was giving to her job was awesome! Wish I had an employee that dedicated to what they're doing!!! She's doing a professional level job for sure and knocking it out the park! I'll post another review when we've completed our stay but first impressions are everything and these ladies and gentlemen here are doing an incredible job, especially given the current circumstances.

Ryan P.

Came here after having a bad experience at another Marriott branded hotel. Beautiful property, everything seemed updated and new. The rooms were nice, clean, and smelled good. The staff was very very friendly. Amazing views from both sides of the hotel. Like how it was away from the hustle and bustle of the city but still close enough.

Krispy B.

Fabulous resort excellent services, staff and amenities.

Tiffany R.

Nice clean hotel and pool. Let us check out late at no charge. Currently no breakfast but tgey do have a nice bar by the pool and fire pits at night.

Ignatius R.

Other than a dispute with the front desk over a higher rate being charged at checkout than website price...our stay was good. Beautiful grounds, excellent riverfront view and the convenience of the ferry to River Street coming right to hotel.

Kendell C.

Love it here super amazing views and foods

Bradley B.

Great staff love the Bar!

Drellie

This is my 2nd time staying and I am disappointed. There has been food left in the refrigerator both times. This time the shower curtain has stains and I had to request they change it out. I normally would have changed rooms but we had already done our massive clean and after doing the same to a dorm room, I didn't want to clean a 3rd room.

Johnnice & P.

Great hotel! Totally worth the experience even during covid the free boat ride was my kids favorite part! Amazing staff super friendly

Leron D.

Worst one ever dog barking all night and just nasty stay away

Dee B.

This is a nice hotel but they are a RIP off. Charged me 2 nights on my credit card, when I only made reservations for one night. Had to dispute it wirh my bank. Make sure u confirm your reservations. I didn't . Bar food and all drinks are on the high end $15.00. They have a complimentary ferry that runs about every 30 minutes to take u across the rive. U can get food, entertainment and souvenirs from River St

Ben S.

This hotel is nice and convenient but they’re doing a pretty poor job of policing safety restrictions during covid. Will not be back until after this all passes. Otherwise, the view and the ferries to and from downtown are great..

Batsheva W.

Nice staff, clean place, beautiful property!

Lashunda W.

Nice older hotel. I would recommend. Really wish Covid-19 wasn't going on I feel things such as restaurants would be better besides the limited menu. Also I wish there was a microwave in there or is that not for the high end hotels just the cheap one's... anywho.. good stay

Shanda H.

I was here for a training, and I LOVED it. I loved it enough just to make a day trip back. I've traveled through Savannah several times, but I never stopped. The Westin is a very nice hotel on the Riverfront. To get to the other side you can drive or catch a ferry boat. I've never been on a boat, and never thought I would. But, I rode the ferry boat and enjoyed it. There's a port right there so these big cargo ships come through. I've never seen ships this big in person. I could not wait to get out of class just to sit by the water, and watch these ships come through. Water is relaxing to me. So, I really enjoyed being right there at it. My last day there, I saw a dolphin swimming in the water. It was a sight to see. Joe's Crab Shack is on the Riverfront, across from my hotel. I sat outside to eat and enjoy my lovely view. I can't wait to go back with my family.

Marco G.

Had dinner so i stayed

John D.

I was disappointed when I encountered people strolling through the lobby with dogs. & on the elevator.

Kimberly S.

Beautiful hotel...

Marcella R.

If you are nervous about being in a hotel setting during COVID do not stay here. They have signs throughout the property reading that mask are required BUT yet many guests completely ignore the signs. It is being required but not enforced. Our room had a bubble gum wrapper on window sill and a bobby-pin on chair. We had a beautiful view but windows were dirty. If you are a Coke lover bring your own. This is a Pepsi property.

Russ W.

Friendly and helpful staff. Great views of the Savannah River.

Trese W.

The room was amazing!!!

Felecia G.

Beautiful waterview, despite Covid-19 restrictions, still a nice stay

Nate H.

We stayed during my wife's birthday and our wedding anniversary. The hotel room had roaches, blood on wall, iron in room was stained and unusable, many resort amenities were closed to include the restaurant, and we were placed in a handicap room. We complained to the hotel shift manager as well as the general manger and opted not to do anything.

Dr G.

no housekeeping during covid and no restaurant during covid either, the hotel is in a harbour away from everything so you have to take a ferry to get out of the hotel, and the golf course and gym are on a completely different harbour so u need to take a ferry there too. not to mention no one wears masks. horrible location!

Judith W.

Absolutely beautiful inside. Pool area is gorgeous with perfect views of the river. Definitely going back soon.

Mel M.

We went there for our Anniversary. Booked a Riverview Balcony Room upon arrival was informed of our 2 double beds Golf view. The check-in clerk was rude and acted as if it was my fault because I had booked through hotels.com instead of booking with the resort. She acted as if she had done is a favor to move us to a room with a King bed. The prices of alcoholic drinks were insane as well as the food prices. The resort itself is absolutely Gorgeous. Very well kept and the room had a nice tv with plenty of outlets for charging stations.

Adam C.

I had a very enjoyable one night stay at this resort. I was traveling down to Florida. The rooms are very clean in the staff pay good attention to social distancing and mask requirements. As you would expect during this time the dining and restaurant options are minimal.I did not choose to enjoy the pool or the jacuzzi but they seem very nice and the outdoor seating was pleasant. The resort offers breathtaking views of big ships coming in the harbor

Rodney Y.

Amazing staff.. the pool is on the river.. Kid friendly.. The rooms are excellent

Michael W.

Such a wonderful experience. Great service. Love this hotel. We loved the accommodations and enjoyed the staff. This is a great place to stay in Savannah.

Michael H.

Was told the rooms were 160 a night. We stayed two nights they placed a hold on our card for $200 it said it was for incidentals which is fine. Understandable. When we checked out and were on our way home they had too a additional 500 out of account. When we called and asked they tried to make us think we were crazy. And was told they didn't see any additional charges.

Sherry A.

This place has the best views of the river! Great pool and hot tub

Emily D.

Shower pressure wasn't good, coffee was not hot, zero room service, messed up on my card charge twice and a bunch of hidden fees. After we got home they still continued to charge my card and zeroed it out after had checked out and came home. This hotel will never happen again and I do not recommend it to anyone else.

Max J.

Relaxing. Clean. Dog friendly. Don't bother checking in online though and thinking it will be touchless. Still have to go through the same check in as usual upon arriving face to face and touch their pens and receive actual cards.

Behrouz F.

Nice place but very crowded

Jesse Z.

While the hotel has a great view, the food was mediocre at best, no room service, restaurant operating hours are not ideal, and our room was not serviced at all even though we stayed 2 nights. Overall, the hotel was understaffed for the number of occupants, and the room charges are exorbitant given these shortcomings.

Maria W.

Check in was a bit rough as we waited almost an hour and a half for our room to be ready after being on the road for 4hrs. They were slammed but def didn't feel like it was handled at all. Plus it was our 8th yesr a anniversary!!! After managing my attitude, from there it was smooth sailing. Loved the pool-especially! The Escape bar attendants were on point! I would love to return as my family and I are frequent Savannah visitors.

Rasheedah

Hotel is nice, but it was my first and prob last time staying at the resort unless some changes are nice. Pool is too small for the amount of people that occupied the hotel for the weekend. You can't social distance and the limit was 160 people for the pool. Kids were in the pool all day until the pool closed at 11pm. They need to have an adult pool or hours for the children. Could not enjoy the pool area because it was crowded and way too many children. Also, it was a lot of dogs in the hotel, and I just kept think of mg about all the germs. Could not eat Sunday brunch at the Aqua necause they were not alone. We have no room services or staff cleaning rooms and replacing towels. There is no point on resort fees if you can't enjoy the amenities. Bar by the pool was awful. Long wait time and the chambord was flat. Waist of money. Very disappointed with Marriott.

Dee M.

Ruined my birthday plans. The room was not ready when we showed up. Anywhere else check in time is 3pm but yours is 4 and when asked do you have any idea when it would be ready... your mangers response is “I don’t know” Then you had my husband pay in full for the room and we riding around wasting time and gas waiting for you to clean a room. It’s almost 5pm you’re cutting into my celebration and the manger you have on duty has no customer service skills what so ever ! Didn’t even offer me anything to drink or eat and heard me mention in conversation I was hungry from the drive. NEVER AGAIN!!!

Ivy S.

Great location. Beautiful scenery...but i was not at all impressed with this hotel. First, there are no microwaves in the rooms, only downstairs in the business area. Second, there was a full size duvet for our king sized bed in a king sized duvet cover. And lastly, there was a pair of dirty socks (not ours) under the bed. Overall, pretty disappointing. I will not go again, nor will i recommend it to others.

Ahteona G.

The Westin is probably the best hotel in Savannah!! Highly recommend. due to covid I don’t think half of the fees should still be applied. Also, get verification and a RECEIPT from your desk clerk , mine told me one price but when I checked my card they charged me twice that amount!

Miro Z.

Nice wonderful location

Brian M.

Amenities not available but resort fee for them was charged

Jeremy C.

Has adequate parking and it easy to access straight off the highway instead of being buried in the historical district. Located across from river street, so it has great views of river street, especially at night. Water taxi is a fun way to cross the river to the street. Rooms are single room layout with a small bathroom. Nothing special... its okay.

Jeff B.

Great location/room

Colton C.

First and foremost, the hotel itself is stunning. The rooms are immaculate and the views are impeccable. All that should have made for a wonderful experience. It did not. The staff is inept. Before booking, I called to find out what, if anything, was closed due to COVID-19. I was told that the only thing closed were the restaurants. The spa, pool and golfing area were open. This was not true. The pool was open, but the spa wasn’t set to open until July 2nd. This was not a delayed start date. This was the originally scheduled date. Also, during this time, no room service or housekeeping would be provided. I’m not upset that these things are closed, I completely understand, but the fact that this was not communicated before we arrived was frustrating as we were here for my fiancées birthday and the spa was the driving decision. But whatever, stuff happens. But the biggest issue came when we tried to change the card on file. We paid for the room on my card, and then tried to use another card for the incidentals and additional fees. I was told this would be no problem. I confirmed that there would be no additional fees on this card unless we charged something to the room. I was told that was correct. The next morning, however, the room charge ($900) and two charges of $100 holds were put on BOTH cards. We spoke to the same woman at the front who had told me that no additional charges would be applied, and said that these aren’t “charges” they’re holds. Pending charge or not, that’s over $2,000 that is unavailable to us on our trip. We were livid, but still kept it cool. We asked that the holds be released from the card on file, and to remove that card entirely. She agreed. Now, three days later, ANOTHER charge of $100 has been applied to the card we asked to be removed. When we called down to the desk, low and behold, that same incompetent person failed to remove the card but released only the room hold. I don’t know if she’s new or just overworked, but her carelessness has made this trip much less enjoyable and has left a sour taste in our mouth about the resort as whole. I hope when things slow down, that she’s able to take some time for herself, because evidently the stress of her job is too much to bear.

Nicole S.

Amazing hotel! The bed was soooo soft and comfortable! We had a great view in our room! WE WILL BE BACK!!!

Travis A.

$430 in amenities charges!

Emily M.

I have grown up going to this hotel every summer for the GMA conference with my family. As I have gotten older I continue to vacation at this hotel with my husband, family, and friends. Last month I put together a bachelorette trip for my best friend (who also grew up staying at this hotel with me). Understandably, the overall experience of the city was disappointing due to covid-19 as businesses and shops were not fully operational. The hotel specifically seemed promising as we enjoyed most of our trip lounging in the pool. However, one of our nights was a little chaotic due to a fire alarm around 10pm. We opened the door to find an odd smell and a staff member repeatedly talking in to his walkie referencing the room next to ours, not even acknowledging us. We started our trek down SIXTEEN flights of stairs to get all the way down and the lobby tells us it was a false alarm. Annoyed that we walked all the way down, we were relieved our night could continue. However, when we returned to our room we were greeted by inches of water outside of our door. When we told the staff he briefly exclaimed we will need to move your room. I replied “well is our room okay to go in? Is our stuff ruined”, in which he rudely explained he had not even gone inside. Not only were we told this was a false alarm, our room had not been checked to ensure the safety of our items. We were separated from our other friends staying down the hall, had to move ALL of our items (four girls on a bachelorette trip in one room) with no assistance while water seeped in under the door. This was a disappointing experience but I will not discredit all the other wonderful trips I have been able to enjoy at this property. Hopefully we will be able to return soon to reinstate the positive memories I have enjoyed since I was little.

Ricardo M.

Great

Tyler S.

Nice clean hotel. The ferry running every 30 minutes was awesome and convenient. Pool was a little crowded due to reduced seating. Water pressure is terrible!!!!! Really feel like they should reconsider the resort fee if people can't get a seat in the bar or a chair by the pool.

Starry1219 R.

While the hotel was nice, I think we would have had a much better experience if all the amenities were available.

James M.

Awesome view of Riverstreet Ga. Free ferry runs until after dinner hours which crosses the river for a great view of the Talmage Memorial Bridge. You see mega yachts and massive shipping containers. The hotel is really nice, but I was just parking there. Great pool

Marcus G.

Pets where everywhere and i have been sneezing for days. Hallway elevators dining pool area a little to much

Danielle W.

So first off, I would have given this place 1 star had they not attempted to make up for one of the many complaints I have. Also, I want to say we were going to spend $1400 here for 4 nights. But the fact that it had multiple restaurants, a spa, a golf course, a pool and jacuzzi, and a free ferry over to downtown... We figured it was well worth it. When we arrived, we noticed that the guest parking was $20/day. A bit ridiculous when we were spending the amount of money that we were. And then when we were checking in, they decided to tell us that their spa was closed, that they weren't serving breakfast and none of the restaurants were open and Starbuck would only be open for a few hours on Saturday and Sunday morning. Nothing on their website mentioned this. They gave us our key and we went up to our room. We opened the fridge to put our drinks in it, to our surprise, there was left over to-go for from the previous guests. And the room immediately smelled like rotten food. So we went back down stairs and complained. They apologized and sent to service to clean it up. About an hour later, we had sparkling water, cookies and an apology note from hospitality. (The reason I'm giving them 3 stars instead of 1). Now, the other reasons we decided to cancel after 1 night and book a bed and breakfast in the downtown area. 1. The ferry to downtown only ran for a few hours in the morning and a few hours in the evening. So all of our meals would have to be either delivered, or we would have to time the get just right or drive 10 minutes from the resort to downtown, find parking, then a place to eat. 2. The hot tub was NOT hot.. at all. It was luke warm at best. 3. The fire pit only lit half way. 4. All of the cushions on the chairs and canopoy beds were stained. 5. There was no coffee maker in the room... And when Starbucks is only running a couple hours, 2 days a week, it'd be nice to have a coffee maker in the room, at least! DISAPPOINTING!

Theresa K.

Nice hotel. Clean rooms. Free water taxi every 15 min across the river to river street. Starbucks on site. Beautiful views. Quiet. Loved our 1 night stay!!

George B.

No amenities. Had to uber out to eat. Charged $33 a day for resort fees without any open than the patio bar from 12a-8p. I have visited here several times. I will not return. Caveat emptor!!

Y

Very clean property and customer service was superb the grounds were well kept but the pool was murky. Water taxi to river street was easy and efficient.

Angela H.

Everything was great very safe Was very Safe (covid-19) Very clean

Sue F.

Very clean and have beautiful view outdoor. Excellent customer service!!

Merril M.

Not anywhere near the type of Westin We stayed in at Ft Lauderdale. This is more like Westins cousin. Someone else's dirty wash cloth was left in the ???? and none for us. Then we were only brought 2 . Shower got slow on shower 2 view is breath taking though

James O.

Went to the Westin with my brother to have a family weekend since we don't have the opportunity to see each other often. We decided to golf and relax at a higher end hotel we thought. Long story short we were accused of stealing a bottle of wine from a wedding that was on property as we walked by it. We were scream at and threaten to have the cops called on us, as if we had committed a heinous crime (which we DID NOT take). We have never committed a crime in our lives and to be berated like we were still shocks me to this day. This incident completely destroyed our trip, since that was the only thing we and the staff could talk about since it was so outrageous. I would not recommend this hotel to anyone! The way they handled the situation was subpar at best.

Bruno T.

(Translated by Google) Very comfortable hotel, our room was clean and the staff was smiling. Prices just a little high but frankly the stay was perfect. (Original) Hôtel très confortable, notre chambre était propre et le personel était souriant. Prix juste un peu élevés mais franchement le séjour était parfait.

Mo D.

Stick with this review, it's bad before it gets better. I used the Westin as my wedding venue. That experience was ATROCIOUS. If I could go back and do it again I would not select the Westin. They lost my wedding cake (two whole sheet cakes!), wine we had purchased specially, lost the cake topper, did not save the top tier like we had asked, food was worse than the tasting, and the serving staff bad mouthed us to our guests by saying we didn't purchase enough cake. The food was not worth the cost and the quality did not measure up to the tasting, and lastly the staff started turning on all the lights and cleaning despite having the place reserved for another hour. With all of that said, the staff I interacted with as the bride were extremely professional and courteous. We called the coordinator after we learned of how much went wrong and she tried her best to make it up to us. They reimbursed us, gave us extra accommodation, and provided a few packages for the negative experience. They turned a horrible experience into something I'm not as bitter about. The hotel room itself was very comfortable and fitting a grand wedding night. The spa and golf course were divine and would not hesitate to go back as a guest in this capacity. I truly believe that they cared for the mistakes that were made and did their best to help ease it. Even with that, I can't recommend this a good venue only a good place to have fun in Savannah.

Felix Antonio Carrillo O.

(Translated by Google) very well (Original) Muy bien

R E.

We decided to escape for a few days and this place is so nice. It's super clean and the staff are very nice. The location is near the free ferry. Gym and club house are very nice. Highly recommend it for a break.

Mark C.

Music at the pool was so loud and obnoxious I had to leave

Tony T.

Excellent champagne brunch with lots to choose from for $49. It's a bargain considering endless champagne/mimosas and several different entree/brunch items. Great friendly service and live jazz music also. Very enjoyable!

Big G.

Beautiful

Katie D.

Beautiful hotel! We went over to see the Gingerbread displays. It was a lot smaller than it's been in previous years. But it was still really neat to see and they hotel's Christmas decorations are lovely!

Danielle P.

I went to a Jazz- Bubbles- Brunch at the Westin Harbor Resort during the Savannah Food & Wine Festival a month ago. Parking wasn't included in the ticket, you will have to self park for $17 or park really far and walk in, its doable. The resort is gorgeous, relaxing and very welcoming. Staff greeted us kindly and gave us info on the brunch location on the 2nd floor. Upon arriving we wandering around a bit, walked outside to view the harbor out back. The weather was perfecto, so we chilled until brunching time. The brunch included all you can eat everything, I mean it was absolutely amazing from the music, waitress staff, bar tenders, and the food was Delishhhhhh!!! Make sure you don't eat breakfast, you need a appetite to really enjoy all the flavors. Savannah is a foodie city indeed, it never disappoints. The price is really reasonable considering the amt of food and service you are receiving. Tip: They do have this brunch on Sundays if you wanna visit, you just wont receive the glass we received. But the wonderful service will be the same. Yes, I would go back just for the brunch!

Steve M.

Outstanding!

Jason D.

Great place to stay and see Savannah, GA!

Donni T.

Cool

Deshon M.

Great place

Maria M.

We went for the Sunday Brunch. The Greeter Charles opened us up with a warm greeting and a little information about our event. This was a very Warm atmosphere the food was outstanding. Service was excellent. I can't wait until I visit this establishment again. I would recommend it to anyone.

Merlin O.

Nice facility.

Guardian Angels Sitting S.

Great Staffing from the time you walk in. Beautiful place and wonderful people.

Nina W.

Spacious rooms great southern hospitality

Derek F.

Right next to the convention center and a regular shuttle ride or boat ride to the action.

Brittany P.

My husband had a work conference on his birthday. Fortunately, Ms. Ana was working and orchestrated the most wonderful night for us. She rallied the entire staff and made the entire night and experience delightful and memorable. We plan to return and ask for her specifically. A special birthday treat in the room, help with reservationtions, and good questions to learn us and make recommendations. The hotel itself is amazing, but SHE is the epitome of quality hospitality service. Furthermore, everything about her and her generosity seemed genuinely generous, FROM THE HEART, and helpful. Bless her and we will stay again in the very near future.

Johanna S.

* Just to update: The pictures I posted are now gone. This place feels shady. Our room was absolutely filthy. It was clear that they did not change the sheets from the previous guest prior to our arrival (See pictures). The bed skirt was stained with coffee and we found a few stains on the sheets. The bottle of water that carries a $7 fee if opened was half gone. The chair at the desk had crumbs all over it and the side table had a ring from a mug. The travel size shower gel in the tub was open and half gone. Shockingly dirty, especially for a four star hotel. Starbucks associate and the gift shop associate were both very friendly.

Dorrace H.

Outstanding service,especially considering the crouds they were dealing with.

Jim B.

Wonderful stay.

Stephanie A.

The best hotel in Savannah!!! The staff is amazing; everyone, from the valet, to guest services, restaurant and room service to golf cart guys. Especially Anne Bone and Amy (front Desk) made our time there the best! Wonderful for kids with lots for them to do daily.. If you are planning on going to Savannah,I highly recommend staying here, you will not be disappointed.

Dave R.

The Legends of Golf play there

Amy L.

I was charged mistakenly for a meal I did not eat. The Westin acknowledged their mistake but refuse to reimburse me in a timely manner. It will take up to 15 days for them to reimburse and provide an accurate receipt which is ridiculous considering they had no trouble charging my card.

Chris H.

Upscale hotel, great location and clean rooms. The bar staff is very professional.

Shun D.

Rough start, but nice staff very helpful and accommodating

Dré T.

Very nice place. The staff is great. Rooms are very nice.

J C.

It is what it is, a place to stay.

Michele Dicus (.

Clean bathrooms

Brandon W.

Excellent customer service by all staff. Tesla charging stations in great location. Get River view and enjoy the occasional cargo ship go by. Rooms clean and well maintained. Free ferry to across the river makes it a great spot. Gym is at club house.

Ramona C.

We really loved our stay at The Westin Savannah Harbor! They a have super easy ferry across the river or a shuttle as well from the lobby area. We had a beautiful room with a view of the river and lots of room to accommodate our suitcases, etc. We were upgraded upon request due to our status. The drinks by the poolside were fabulous, and the staff were all very attentive. We had a slight issue with housekeeping not giving us bath cloths, but they sent some up right away. The valet staff were all especially sweet.

Elizabeth C.

We visited for a wedding and everything was lovely. The setting on the river for the ceremony was gorgeous but they obviously put a lot of effort into all the details of the guests’ stays as well. The front desk helped us with travel and fixing a huge error we had made when booking. We also thoroughly enjoyed the bar downstairs and all their delicious cocktails.

Erica B.

The rooms are nice especially if your facing the river, extremely clean and the front desk staff are very pleasant.

Curt H.

Very nice place to eat ...

Robert S.

I would have given them a zero if it was possible. I was on their golf course in Dec 2019 and stepped into a grass covered sink hole caused by a leaking sprinkler head. I injured my back and after trying to use the button on the golf cart to call for help 5 times (it is not monitored) my son called and I was carted off the course. I spent the next 1.5 days in bed in severe pain and then had to fly home to Denver. I was in bed for another week and missed 5 days of work. I never heard a peep from the golf course or the hotel while I was there and no one even offered to comp the green fee or hotel. I tried calling the hotel manager when I got home but he pointed to the course manager. Finally I reached the Marriott insurance adjusters who were incredibly rude and accusatory. I called Marriott guest services and they were of zero help! Indeed, they actually never got back to me until I sent 2 emails and called them back. This has soured me not only on Westin but all of Marriott International. I normally travel a lot and have sponsored several large meetings at Marriott hotels in the past. However, that is in the PAST. From now on I will try to stay away from Marriott as best I can.

Jerry M.

Would not recommend this hotel it’s definitely not a 4 start hotel as stated I believe the resort is what makes the hotel stand out but the hotel itself especially the rooms is not consider 4 stars I done stayed at other hotels in the Savannah area like the Hyatt & The Marriot I’ll recommend those hotel over this one any day I stay for 3 days and my room was half clean and when I ask for linen change nothing was change but pillowcases I overheard a housekeeper supervisor arguing with housekeeper about how many rooms she had done it was so unprofessional will not be returning this property ever again not worth the price or the suffering

Qiana B.

Great hotel. Clean with spectacular views. I had an issue with my bill and it was resolved immediately. Beds and linen was fresh. I love the lavender sleep oil provided. I'll definitely be back.

Uniquecreationsbyrobyn

Beautiful during the holidays. Decorations was perfect.

M W.

Very helpful staff and comfortable rooms.

Kelly F.

Had an 80 minute couples "massage". The lady that gave me my massage I don't think she actually knew how to do a massage. I felt as though I had a back rub the entire 80 minutes. Felt worse than when I first walked in. Not at all the experience I imagined it to be. Unfortunately for me, there was also no manager on duty that day and therefore I was barely given a discount. Paid over $500 and only got a back rub. Very disappointing experience. By the way, I have had many massages in my life to know what a massage it to feel like.

Greg Q.

Was a Great place to stay in Savana Georgia. Nice place and great night views of old town.

Stev

Ultimate getaway

A Google U.

Everything was great. The only problem was the WiFi. It was like stepping back in time to the early 2000s. Not only are you NOT automatically connected but if you go down to the front desk to get info on how to solve the WiFi connection problems, Dyar (at the front desk) makes you feel like an idiot for even asking a question.

Christine V.

Slept so well, when I got home, I had to buy a new bed.

Ashley Kellar (.

Love the gingerbread houses at Christmas

Timothy M.

Beautiful.

Zion W.

It's the westin....need I say more

Ryan 1214

Ive stayed here multiple times and have to say its a great hotel. Having it right outside of the city is great since its more private and relaxed. The staff here are so helpful and the rooms are very beautiful. The hotel is located right on the water and it's amazing to see the giant container ships pass throughout the day. The golf course is great as well and has some neat holes to play on. I would say I do wish there were more dining options. Overall great hotel for what you pay for. Will definitely be back!

Robert H.

Nice place! Very clean. Beautiful location.

Shawn B.

Great place to stay!!

Kevin M.

Fantastic place for a largish meeting. Friendly staff!

Jim M.

Had a good stay multiple times. This is a Westin so they are similar to all the other Westin hotels. On Savannah River with great view of passing ships.

Samuel C.

We were there for new year's eve! Beautiful property, on the water, a golf course and racetrack. Restaurant inside is great too.

Glenn A.

This property has significantly gone downhill since Marriott purchased it. My wife and I would stop midway to and from Carolina from Florida. Being tired we would order room service. The room service menu was wonderful when Westin, now room service menu is nothing but bar food. We will not be stopping there anymore. The prices are not a value with the changes to the property.

Fidel M.

(Translated by Google) It is very cozy, located in the middle of an island in front of the Historic Center of Savannah (Original) Es muy acogedor,ubicado en medido de una isla frente al Centro historico de Savannah

Ben T.

Had an amazing time here, beautiful hotel!

Cynthia M.

Xmas dinner was the bomb!

Suzette B.

Quiet, relaxing , beautiful hotel. Convenient to city with ferry service.

Marcie S.

I made a reservation for New Year's eve, & my husband became sick, so we can not make it. I was told I could cancel up to 24 hours before check in. I called two days prior and they refused to cancel and reimburse me, $300 plus. If I could give them zero stars I would.

Mademoiselle O.

$159 room per night. Very reasonable for this hotel. $30 resort fee daily. Also great if you use the amenities associated with it. (Bikes, golf, spa) $18 self park daily. Spaces were tiny and fill up quickly. Ferry runs frequently across the river and runs late at night. The restaurant prices were very high. $49 Sunday brunch. Didn't like that the spa is not on property but down the road. $135 facials was too much for me. All in all if I made more money I would stay here again.

Sharon S.

The Aqua Star has awesome food. So many choices.. Staff is so well trained and attentive. Had the Buffet at Thanksgiving and for Christmas. Loved it !

James K.

Outstanding and has improved tremendously!

Christina L.

Impeccable experience. Truly was a luxury to stay.

Sherry M.

Staff is awesome. Only problem was bathrooms on second floor was in need of supplies and servicing.

Marco N.

Nice hotel. The food options are not the best and they are definitely overpriced. However the staff if friendly, the place looks good, the beds are top, the giant boats outside the window are fun to watch, the pool is very nice. The AC in the big ballrooms downstairs is a bit too much.

April M.

Recently I dined here with my family for the brunch buffet. Ask for Rhonda, she's the best and made my family feel at home. :-) also great food and live music too. 10/10, will return!

Austin J.

Gingerbread houses were impressive, made by students in the local school district.

U.s. Lawns Of Cleveland E.

Beautiful

Roy L.

Great art work!

Kimberly C.

The Westin never disappoints us We thoroughly enjoyed ourselves once again

May W.

Beautiful hotel with friendly, helpful staff. Great amenities and easy access to downtown Savannah.

Michael K.

Love!

Athena D.

Great hotel. I especially loved all the gingerbread houses they had on display & the Christmas decor. I loved taking the ferry back & forth each night to go to a different restaurant. The service at the hotel was very good.

Laurie W.

All of the staff are wonderful here. They Bellman & Valet provide that wonderful southern hospitality greeting and are very accommodating. The Servers, Housekeeping and Front desk round out a great experience. Rooms are comfortable, housekeeping/maintenance could be a bit better on , deep dusting (like under the dresser/TV but they are good.

John S.

Need to a better eye on ypur employes

Heather P.

Lovely and very very comfortable!

Bill B.

A Fantastic property. I have stayed here many times and I always love it

Rudhan G.

The hotel should allow Dominos and other food delivery apps to deliver in hotel. The hotel is freakin’ expensive.

Tom Thompson J.

The Boat Lighting Parade was awesome this evening..!! Lots of awesome looking boats this year..!!

Shannon I.

Absolutely beautiful

Edward S.

Best place to stay in Savannah! ...real treat being on the river and taking the river taxi to Old Town Savannah.

Pam J.

The golf resort offered a beautiful glass-enclosed venue, with views of the golf course and the Talmadge Bridge in Savannah. Perfect for casual or formal affairs. Ample parking. The hotel rooms were large, nicely appointed, comfortable and afforded easy access. Many amenities are available. Easy access to downtown Savannah. There is a free shuttle to the golf course.

Gabriela F.

Beds were comfy and the hotel appearance overall is nice. We arrived at 11pm on Friday for check in. Saturday morning, the Aqua Star, breakfast was good but a little steep; $25 per person. At night after a long day in Savannah I noticed a little “toy” on the ground in the corner. Just to realize it was a magic mike miniature, funny and it makes me wonder what happened in that room but shows the lack of attention in the housekeeping department. And the shower is hot where it indicates cold and cold where it shows hot, you just have to sit there and play with the faucet to try and figure a temperature blindly. There’s a $33 resort fee that they charge daily. Which I did ask if there was something that could be done since we didn’t use any of the amenities. To which I was told “The resort fee includes all listed, we don’t charge based upon usage it is just a fee that shows on the web site.”

Suzanne M.

Nice pool and beautiful view across the river. However, our room did not provide any info on spa, restaurants or events. Room was clean and accommodating but overpriced!

Suzanne C.

We used the marina dock. Ideally situated on the sunny side of Savannah river. New repaired dock.

Renee G.

Loved it

Michael P.

We attend a conference here each year, and it is always clean but if your are handicapped, beware, you will have trouble getting across the river. We made the decision to drive to Hardeeville, SC to eat this past year. The rooms are nice and also the meeting rooms.

Gregory L.

Nice views. Friendly service. They did drop the ball on our 3:30 AM ride to the airport, but we still made our flight. The room was just the right size to not feel cramped for an 8 night stay. Be sure to plan a few extra minutes when taking the ferry. But if you request a river view room, you can see when the ferry is coming!

Josie S.

Lovely place. Only stayed 1 night but it was great. The food at the Aqua restaurant was fabulous.

D A.

Nice hotel

Jo W.

Great service beautiful hotel. Staff very friendly free river ferry to town would recommend

Carlos P.

Great place with a nice view.

Sal H.

Be aware hotel Ripped me off. I booked with priceline and the hotel still charged me for my stay. I sent them all my statements now I have to dispute it with my credit card company. Hotel doesn't care . I travel every week for work and I spent a $400 just at the pool bar. They lost my business and my companies employees will no longer stay here

Michael S.

Had a nice time staying here, very convenient and good brunch.

Necole T.

It's just beautiful!

Richard B.

Very happy... Certainly live a return visit

Kana S.

This is the sort of place where every cushy detail is attended to—a luxury experience. In the room: Starbucks coffee, down comforters, rain-showerhead, sleep-well lavender balm, easy-order breakfast brought to your room... And spectacular view across the river.Add in the hotel’s beautiful outdoor pool, spa services, and other amenities, and your stay becomes an oasis of PAMPERING!

Tonia M.

Amazing as Always!

Earl H.

Great every time we stay here

Elizabeth D. S.

Making Everyday count!!! Super Great Team. Thank you all!!!

Bud Johnson P.

Gorgeous venue for a wedding in Savannah!!! Excellent staff, beautiful spaces & delicious food!!

Linda P. L.

Great posh across river from Savannah.

Doug D.

1st rate hotel . A Notch above the others in Savannah

Clayton R.

Pay extra to ger high room facing river street

Dawn B.

The drapes were broken, the furniture was stained (I don’t want to guess with what) and someone on the staff stole my air pods!!!!! The hotel setting is beautiful but, don’t let this deceive you, the setting and lobby is way better than the rooms. Definitely didn’t see $400 a night value...and to employ staff that steals from guest! No one even bothered to pretend to care about the theft, they only wanted to know when I was checking out (it was a marathon going on at the time which wasn’t mentioned when I booked the room) Shame on you Westin, the worst one I’ve ever stayed at

Southernsoul86

Lovely, quiet hotel

Dj Dr Doom The Peoples C.

Beautiful hotel!!! Love to stay here.

Adria C.

The Westin was nice however, upon arrival I was asked to give my credit card for incidentals. I was overcharged approximately $217.00 and a month later I am still waiting for my refund. I don't understand how it takes a minute to take money from your credit card and a month to return it.

Donna Mcstravick W.

Beautifully-appointed, great ambiance and location (easy in/easy out to 17/I-95) delicious breakfast, professional and friendly/helpful staff, and fantastic room and bathroom! Great new shower faucet design. 5 stars all around, EXCEPT for the pillows...love you Marriott hotels, but hate your pillows! One is not enough & 2 is too many! Would love for your hotels to try "My Pillow" or something like it!

Mike F.

I love this place. Well-appointed large rooms. The hotel staff go out of their way to make sure you very pleasant stay. Fantastic Golf Course. If you're in the area I highly recommend you stay at the Westin Savannah Harbor

Ricardo M.

(Translated by Google) Good service and special For few days (Original) Buen servicio y especial Para pocos dias

Nancy C.

Enjoy this place

David S.

Such a beautiful property.

Christine B.

Came at 5 pm, check in began at 4 and the room was not clean. Had to wait a uncertain amount of time for it to be done that ended up being 50 minutes. I was supposed to get a riverfront room, said had none available and blamed it on the party I booked thru. Said they could upgrade for a extra charge (which was never stated ) or too bad basically. The golf view is the parking lot and roof of the lower part of the building. They had smores by the pool, we weren't there for them but did get to see all the trash that was not picked up later that evening and 2 raccoons scavenging. We were out all day and came back at 4 :15 to wash up and change for dinner. Our room was not cleaned yet. Waited another 45 until I saw the housekeeper down the hall and just asked her for fresh towels. A 4 star hotel should be run much better.

Scott S.

Rooms were clean and the staff was friendly.

Lisa D.

Calming..employees here go out of their way to help you.. especially Scheuyler..what a gem!!????????

Kelly L.

Front desk and bell staff are extremely friendly and the food was always good but our room (as were others we were told) was extremely musty/moldy smelling. When we notified staff they had housekeeping spray some air freshener which was akin to putting a bandaid on a gunshot wound but at least they tried to rectify the situation. Service at the main restaurant was painfully slow all 4 times we dined but again, the food was good. The hotel itself is nice overall and well equipped and there were always snacks and water in the lobby which were much appreciated. :)

Pamela H.

Definitely a great place to stay. The rooms were clean and smelled great. The staff was friendly and helpful. It is expensive to stay here but a 5 star hotel for sure.

Bruce B.

The hotel is on an island, after the hotel store closes that's it. Should have other options for WATER.It was go to the bar or drink out of the sink.

Denise E.

Loved the NANN venue! Beautiful facility!

Clarence B.

My wife and I had the pleasure of staying at the Westin while at a conference. While there we had a issue and Dave (I believe that was his name) fixed our issue. During our conversation I mentioned that we would be celebrating my wife's birthday the next day. After he left the concierge called with excellent recommendations. The next day the hotel sent chocolate covered strawberries for her. We were both blown away by the professionalism from everyone that we encountered during our visit. When we travel to Savannah next it won't be a surprise that the Westin will be out choice. Excellent job!

Hazel Brown T.

The view was great and the atmosphere was nice. A must see when your here.

Hunter C.

Excellent Hotel, top notch!! Service was impeccable.

Kristie R.

Wonderful hotel!

Ryan D.

I’m conflicted. The property is very nice and the staff on site is great, but I had two rooms, they billed restaurant items incorrectly, didn’t give me the resort credits I booked my package with, double charged me for parking after I told them I only had one car, and haven’t fixed the charges in 2 weeks running. Frustrating.

Alex Fernando Pacheco L.

(Translated by Google) A very good jigante place (Original) Un lugar jigante muy bueno

Skip B.

Wonderful place to stay

Aleesha W.

Beautiful hotel with amazing waterfront views!! The Sunday brunch is delicious!

Obianddee I.

Romantic getaway with amazing customer service.

Laurin C.

Fantastic

Aaron E.

Great venue for a conference. Terrific presentation facility, solid food offerings, and an attentive staff in a waterfront setting. Plus tournament quality golf.

Dog L.

Absolutely beautiful. Very nice hotel. I would love to come back. Pool is great and the rooms are very clean and nice.

Larry P.

Nasty

Big P.

Very disappointed, we stayed for the weekend. They did not clean our room til 5pm after we had to been gone all day and had to request it be cleaned. Manager was rude and said there is no disclosed cleaning time and can be up to 7pm to clean the rooms for customers who do not check out. We were told the empty rooms get cleaned first. They did not disclose $18 per day parking fee at check in. We got billed at check out for the parking and a $30 resort fee. Beds were nice and comfy.

Patricia C.

I enjoyed my stay there. It was great.

Kim S.

Lovely elegant hotel. Lots of amenities. Nice beds.

Christopher A.

I checked in on September 27 at around 10:30pm for a quick one night stay and was greeted by two of the most courteous, professional, and competent front desk staff members I have ever encountered. Though I forgot to get their names, these two young women helped me with everything I needed, and got me checked in quickly. They were welcoming, informative and a pleasure to deal with. Thanks for the great stay!

Brenda R.

My husband and I booked a room from Sept 20 thru 23rd. The room was beautiful but when we arrived the first day after checking in I went to put drinks in fridge there were two large food containers in there with nasty leftovers. The cleaning staff had just cleaned our room and fridge should have been cleaned and emptied. Saturday morning we left for touring and put do not disturb sign on door. On Sunday we removed do not disturb sign when we left at 9a and returned after 3p, our room wasn't cleaned at all. Then we found a black sock on the floor by the bed. The beds have a very tall wood frame behind the headboard and the dust was ridiculous. We were under the impression we had free parking but was charged parking fees among other charges we were not aware of. Said free Wi-Fi and charged for that too. Will not recommend.

Dennis M.

Great USDA Symposium 2019, but it seem that the Westin wasn't prepared for us at lunch time.

Melanie G.

The most beautiful resort I ever seen in My life everything u can think of is at this place, words can't put into this place u half to see for yourself the whole time you can't take your eyes off the view I mean wow!!!!!!

Ed P.

We stopped over on the way to Naples Florida for a little R&R from our long long road trip of a drive which began in Connecticut. The staff is terrific. Restaurant has a terrific selection. Rooms are very clean. Loved the free ferry ride to River St. The pool behind the hotel was very nice as well. Very relaxing environment.

Susan G.

Loved my room. We had the river view so couod see the boats day and night. Staff was very helpful and friendly. Price if room was good compared to other hotels in area and located right next to convention center. Needed to take ferry to everything else.

Quana J.

Nice, spacious, clean rooms. They were not extremely accommodating ( said they were very busy) and I was not aware of the parking fees when I booked. Otherwise, the stay was great.

Melvin S.

Great views. Nice pool area. You can't beat the super comfortable Westin Heavenly bed.

Pat M.

Best part was balcony facing river. I wanted to see sun set on 69 and rise on 70, from my room, and I did. Room was furnished nicely, temperature difficult to control. Way too many linens on bed. Had better night at 3 star hotel. Glad I treated myself for my birthday, but I won't stay here again and don't reccomend it. Use spa & restaurants, which are awesome.

James G.

Great hotel with great views. Especially for little ones when container ships sail by the pool.

Ben F.

Great view of the river. Pool is awesome.

Lc S.

Very nice hotel overlooking downtown savannah River street across the river.

Rebecca C.

We were in Savannah for our 1 year wedding anniversary. We stayed in a king room - river view with a balcony. (Highly recommend the upgrade! Why stay riverfront if you don’t have a balcony to enjoy the river?) Each and every staff member at this hotel were all AMAZING! Concierge, front desk, room attendants...top notch service! We wanted to give a shoutout to Seth Husk who helped us get checked in. He personally gave us a list of great recommendations for restaurants/bars/things to do in Savannah, and we literally checked off everything single item on the list! Can’t wait to come back to Savannah to visit again!

One Sky One World Our S.

Food was good. Room was comfortable. Location not so great unless you love golf.

Dj Code R.

Nice pl

Keith L.

Incognito" certainly the place to unwind & relax...surperb service the staff truly caters to guest" I love it you will too

A P.

Most beautiful hotel in Savannah!!!!!!!

Edward A.

Really nice venue for a wedding

Subbash P.

Very good Hotel to stay. Nice Location.

Elaina M.

Beautiful place with Beautiful views and the staff is the best I've experienced in hospitality so far.

Colleen W.

Very clean, very classy hotel.

Aron R.

Ok place to stay if you are visiting Savannah. The front desk is very nice and friendly. They assist you with your check-in and travels in Savannah. The hotel is chill with some amenities. The pool is relaxing and gets empty at the end of the day. The room is where I had my issues. They did a horrible job cleaning it from the previous people. There was still stuff in the mini fridge and the drawers. In the bathroom there were hairs on the bath tub. The carpet was dirty. At times the valet was understaffed and it took a while for them to get my car. They have a ferry to town, which is nice, but if you want to drive it's a bit away. Next time in Savannah I will not be staying here.

Shasta G.

Food is always excellent!!

Claudia V.

Great Service! The hotel is beautiful.

Casey H.

Staff very friendly. Very clean and looks great.

Msjohnson0219

Dirty, staff not very friendly.. Also a little too pricey for GA

Michael J.

Stayed at this resort for 2 days. Let me first say that it was extremely nice. Clean rooms, and very helpful staff. Had a burger pool side and it was delicious. The cleanliness of the entire hotel was on point for sure. The pool is extremely nice and right on the river and has a pool side bar. The only complaint I have is there is 18% surcharge on everything. That’s along with sales tax. I asked 2 staff members and neither could tell me what it was. Just a few the hotel charges. So if you buy a soda you will be charged 18% and then state sales tax. So go somewhere else for your meals and cocktails.

Victor S.

Nice!! Clean, friendly Staff!! Relaxing!! BED PILLOWS TOO SOFT!!!

L. B.

Lovely stay.

Matthew R.

I've only been there for conferences but it looks really nice and the staff are friendly.

Shalandra J.

First I'm a African American woman and we came with a party of 9 to celebrate a family birthday that turned 50 was there for 4 days and one of the servers by the name of debbie Jacob that said we was not allowed to drink in a common area witch was no sign nor was there any indication of no drinking in the area but we said fine we will leave and as we was about to leave she already call the security on use by the way we is by the bar under the tent we already been there for 3 days we already have none the bar tenders because we had 2 get together in the bar area the night before bought food we even had the cake made from them so right now me and my family and friends are so sad and the birthday girl and I'm saying we have spent almost over 800 plus for the rooms besides the food and drinks why was we treated like this is beyond me my husband and 2 other guest are veterans from the military and I mean airforce that served 35 years for their country we do not deserve to be treated like this I am discussed and the they call more security on us I am so sad but angry when will it end .

Jaylove

There was a THUNDERSTORM and they notified us right away and kept us updated by the hour. So peaceful and the employees really do care for their guest. So many things to do and see. So Beautiful.

Billy B.

Mlm

Libanos G.

Excellent location by the water with beautiful view.

Rebecca K.

1. 1 of our things got broken when they hauled it to the freight elevator or to our room. And, double beds? Seriously? Staff wasn't super friendly, except when we were leaving.

Jennifer R.

Beautiful hotel, the staff couldn't have been nicer. Nice rooms overlooking the river.

Debbie J.

Love Westins because I love the bed!!!! Great service too...

Robert O.

Staff goes beyond expectations at this property! Use the ferry to go across to restaurants and activities (free).

Anita B.

Parking a bit dicey at check in. Need room key for elevator.

Chico C.

Good hotel

Ted T.

Hreat place to stay

Gabriel S.

Great playing

Danielle P.

The property was beautiful the staff even better.

Greg R.

Yummy breakfast buffet upstairs at Aqua Star!

D T.

Lovely place.

Alex B.

We came on a weekend that had a convention. It was loud, crowded and wished we would have stayed somewhere else. The the convention ended and it transformed into a nice place. The restaurant Aquastar on a Saturday night had a live opera show, which was amazing, but operation of the restaurant was very disorganized. The outdoor pool bathroom looked worse than a public bathroom, with mold, leaks and flood all over If Westin management would run a tighter ship with more attention to detail and more quality control, the place has the potential to be upscale.

Perry G.

My Rolex watch was stolen out of my room when I went to pick up dinner. I asked the front desk to have someone clean my room on my way out to pick up dinner. Since I was working in the room all day and had the do not disturb sign on the door, I figured it would be perfect to have the room cleaned while I was gone. I noticed my Rolex watch was missing the next day.

Natika S.

Will definitely try to come back the next time we're Savannah staff is friendly and pleasant and the young gentlemen with the glasses made valet seem effortless

Bobby C.

Right on the beach, beautiful place!

Monique C.

We stayed one night and what a fabulous experience! The views are spectacular! We had a beautiful river view from the 9th floor! - highly recommend that upgrade! Vanessa the server at the Restaurant gave great service and we had her today at the pool too! Nachos were so good! The room was clean, comfortable and very accommodating! It was seafood and spirit weekend so there was a good crowd -it was a friendly atmosphere and every staff member we encountered was professional and courteous- all staff had smiling faces eager to help! We would highly recommend this property and would definitely be back - next time longer!

Laura M.

Loved the Seafood and Spirits Festival at the Westin Savannah

Brian H.

The hotel is beautiful. It's across the river from Savannah so easy to get there but also easy to get away from the craziness of Savannah. Beautiful views and some even have balconies.

Jay L.

Very clean and every employee is as nice as you mother

Marvin L.

I really enjoyed my stay here. I loved learning about the culture and history of the place from the locals. Enjoyed my morning jaunt to the gym just a few blocks away. The hotel is in a great setting too.

Joe E.

A beautiful hotel set across the river from downtown. They have a wonderful pool with hot tub and plenty of room to relax in the sun. There is a free ferry from the island over to the city where you can check out the shops, eat and drink. Westin's Heavenly Beds are the best!

Dennis B.

One of the best places I have stayed! Very clean rooms, courteous and professional staff.

Cullen B.

A ton of hidden fees. Yes it's on the river and it's big and exclusive but the Hyatt across the river in Savannah is way better.

Elena E.

Nice

Delfina F.

We were there for a wedding. They screwed up our reservation, and the manager was not willing to accommodate us, he just showed no interest in making things right (even though they messed up, he expected us to just accept it). I was hot, but we had other things to worry about.We said we'd handle it after the wedding, but didnt get a chance to. I guess we just won't EVER spend another dime there????

Ray F.

Great place for a training Conference

Quiteris W.

Absolutely loved the Westin. It's on the island across the bridge. Pretty peaceful. I intend to return for a spa day. Nice pool area next to the river.

Bev W.

Beautiful place

Local S.

This has been one of our favorites in Savannah for a long time. I must say that they seem to have lost a step since they joined Marriott and went Bonvoy...shame. Maybe they were just having a bad week. We'll give them another chance, but I hope they can bring the service back up to snuff.

Tati C.

Room wasn’t ready until 4 hours after check in time.

Mary M.

Pricey for what they offer but lovely stay.

Pete K.

I thought the course was in good shape. I liked the layout however if I had to say one thing, I don’t really care for the “free golf”after 4pm if you stay at the resort however the mandatory card fee was $30 for 9 holes

Blair J.

Great hotel. I love staying there. Would be nice if they had another restaurant.

Locust S.

Very clean and nice updated Westin.

Daryl S.

Absolutely terrible! I prepaid for the room in advance and was still charged an additional full day - and a $100 incidental as well!!! I was so upset it ruined my stay. I am 62 years old and have NEVER had to pay 2 days plus an incidental!! Great news for you though... I will never stay at another Westin Hotel - ever!!!

Shaquana J.

The Spa is a MUST...

Conner C.

Decent room for networking. Can get crowded depending on your group.

Star B.

It was just lovely.

Renee L.

On June 29, 2019, I visited the Westin hotel for a stay. I was not impressed with the service at all. My spouse and I arrived to the hotel at 2:30 pm. We were very much aware that check-in time was 4:00 pm. While checking in a young man with dark hair and glasses checked me in. While doing so he asked me on three different occasions, what was my phone number. I was speaking very clear and loud enough so I could be heard. So before leaving the front desk I was told that I would be notified as to when my room would be ready. Well needless to say I never received a phone call. My spouse and I, went across the river to River street to have lunch after a long ride, came back and still no call. I asked to speak with a manager, and a regular staff whom I believe was an assistant manager was sent out, in which she was very polite and trying to assist me the best she could. It was explained to me that because I went through a third party, is why my room was not available. Basically telling me that you are given a room based on availability not when check in time is scheduled, but if I would have arrived late then I can very well understand that I would be taking a chance on not having a room, but that was not the case. I paid over $400.00 for my room with a river view and balcony and that is the kind of service that you get at a hotel that want to be considered a five star hotel. Furthermore the amenities that this hotel offers is not worth what you pay. They only have one pool, one jacuzzi both outdoors and no minibars in the room. The rooms are not top notch rooms and the bathtubs are not jetted tubs. So I would not waste my time or money on this hotel. Try the Hyatt Regency Savannah, Savannah Marriott Riverfront you will get more bang for your buck. I have stayed at plenty hotels and never have I had such a bad experience as I did with the Westin this past weekend. Busy or not check in time is suppose to be check in time not several hours later. Come to find out that gentleman that assisted me never booked me in. I had asked for a refund and I was told because I went through a third party, it would be difficult for the hotel to refund me my money back. I finally asked to speak with the manager again, and someone by the name of Amanda came over to speak with me finally. I was granted a voucher, but that still caused a disruption in my weekend and has left a bad taste in my mouth. So if your looking for top notch hotel this is not the place.

Mike B.

We enjoy our stay! The staff were friendly and accommodating. The food tasted good it even looked good. We'd recommend this resort to everyone.

Robby “Chef Rob” H.

Beautiful and breathtaking

Randall N.

Love our home away from home

Bee B.

Always a great stay, excellent customer/guest services staff, fantastic resturant for breakfast with views of savannah river and riverstreet

Steven M.

Great location, cool free ferry. Very clean with a handy coffee shop. Rooms are great.

Monette T.

Pretty

Tim P.

Have to cross the river to eat.only4 stars

Rafa F.

Beautiful hotel in downtown Savannah.

Kaw W.

I love the Savannah Westin! Great staff, great location and wonderful pool! Even though the Westin is located across the river and you must drive or take the ferry to get to the other side, you don't get all the street noise, loud people walking around all night and you have a front row seat to watch all the huge ships go by, one of my grandson's favorite things to do. Give it a try!

Rocket M.

Overall Great experience. Beautiful views. Amazing Golf Course. Spacious gym. Lots of amenities. Bikes. Shuttle service. Wonderful decor. Restaurant. Bar. Outdoor lounge area. Soft music. Near ferryboat dock. Wonderful and relaxing walking area around and about the property. Literally downtown. Room views are Spectacular from high up. Staff were professionals. Breakfast was on-point. The robes were complementary to the room but are worth buying, as well as the bedding.

Allycen B.

Great service, beautiful view and pet friendly!

Sandra M.

Would definitely recommend to others

Wendy W.

Beautiful....a true resort.

Fudge B.

Excellent, beautiful hotel, staff warm and friendly.

Sai M.

Met some cool people at this spot!! Will book here again??

Chef Antonio Aviles A.

Nice place

Jordan W.

Beware!!! Please read! Before you lay in their beds, hold the comforter to the natural light. There is mold all through the comforter. We booked two rooms and honestly the stay was great until we saw the mold. We complained and they only refunded partial money on one room. Both were rooms had mold on the bedding. My relative went that same weekend to stay because we didn’t warn her in appropriate time and she had brown stains on the sheets. The manager came up and witnessed it but again only put a partial credit on her bill. For as much as your pay here and the type of facility it is, clean bedding should be a non negotiable. We will be contacting the health department on this matter and whom every else necessary because customers deserve better!

Melissa A.

Excellent customer service! This place is top notch. Beautiful views! Rooms are updated beds are so comfy. They have everything you need right in house. A spa, restaurants, golfing and little shops. And the conference area is huge and very accommodating.

Jacqueline B.

Food food!

Jason B.

Neat. Business place.

Ronnie M.

Great place. Service is outstanding

Joseph H.

Clean exellent service

Jasper T.

Pool staff were great!!

Valencia & Jacobi H.

Enjoy going for a swim & also the Bartender Miguel is Amazing!!

D A.

Breakfast buffet mediocre and very overpriced.

Kevin Jerome Paul J.

Why can the Papa Johns pizza delivery at this location?

Marius P.

Went for a conference, but didn't stay, although I heard good things about the rooms. Staff was great, and the conference was well done, with plenty of space for everyone. Only complaint is their upstairs restaurant is incredibly expensive but food is good.

Grant P.

The location is great and the ambience is very pristine.

Joe Della V.

A very nice hotel. The pool was great, the staff was wonderful and the ferry stop was right there.

Msveganninja

I really enjoyed staying here. The staff are so friendly and helpful. They welcome you with a big smile and make sure you're not wanting for anything. The room view was lovely. I had a nice view of the river and the golf course. My husband and I also had in-room dining which was so worth it. Food was prepared carefully and was hot when brought to us. Every bit of the food was delicious. The rooms are clean! The beds are extremely comfortable. If I find myself traveling to Savannah again I'll definitely be staying here again.

Tameisha S.

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Shelly M.

Booked on Expedia, checked in, were told we booked a river front room, did not have a riverfront room....we checked in really late in the evening...so didn’t argue...got in the room, there was stinky garbage in the can, and plastic, and clothing tags strewn on the floor.. upon check out they tried to charge us an extra 100.00 for “resort fee”, and parking. We also were charged an additional fee of 150.00 for our small dog that was traveling with us! Will definitely not be back.

Jeremy D.

Loved this place. Food was on time and the staff was very professional at all times. The room was quite clean but not perfect. I'm personally quite hard on cleanliness so I had to critique that possibly harder than some would.

H. K.

As traveling makeup artists, my sister and I get to visit the lovely Westin quite often! It is the most beautiful and posh hotel, and the staff are all on the ball and incredibly kind and helpful. It is always perfectly clean throughout, updated, and the rooms are absolutely gorgeous! The views are incredible as well! I would highly recommend staying here, or just coming to visit and play golf at their stellar course!

Kris T.

Great hotel with a great view of Savannah, especially River Street.

Mike H.

Fantastic!!! Service was top notch and the cocktails/lunch were awesome!

Rob H.

Great views of Savannah from here

Danielle P.

Beautiful views great staff

Alton R.

Great

Anika D.

Awesome deal

Shireen F.

Very dissatisfied for a resort. Pool was closed for a bit on Memorial day due to a child crapping in the pool. Ok, no big deal till you find out that kid and his family weren't even paying customers. The resort doesn't monitor entrants. Not only was there feces in the pool but the bathroom as well. Next, the staff will get you drunk before they will get you a water (because you can't make gratuity on water can ya?) which leads me to my final disappointment of our stay. Two dads got into a drunk fist fight at the pool, probably because the staff isn't trained on when to cut someones alcohol off. Not our idea of a relaxing vacation. Oh and that fight that broke out wasn't even handled by their weak staff. A good Samaritan resort member controlled the scene and the resort supervisor was incredibly rude and ungrateful toward him. Thumbs down. Please don't waste your money unless you like drama and unsanitary conditions.

Jason D.

Everything seems ok...except the paper thin walls! Im writing this as I lay awake since 5 am. Literally can hear conversations from the people next to us and their kid crying/whining. We left our kid just to be woken up by someone else's. I'd say the most important thing a hotel can offer...a quiet place to sleep. So far this place is failing that one simple request.

Eric E.

Beautiful

Marisa S.

Service is very poor! Rooms are not cleaned until 5:00pm, services supposedly provided by the resort fee ($30 a day), some days are not provided.

Jason E.

JinJin is amazing! Hotel staff was extremely friendly and hotel was great to stay!

Ilona G.

Comfortable hotel, nice rooms, wonderful pool area, very good breakfast (you have to pay for it separately, but it is worth it's price) and a great view to Savannah River!

Brice T.

Nice hotel, great staff, clean, everything about this hotel is fabulous. Located near the water, only 20 mins from Tybee Island. I was pleased. Easily 5 star, thanks for the hospitality. I'm looking forward to sleep there again next time I'm heading toward Savannah. Had a great time.

Scott M.

I left some clothes in one of the dresser drawers and when I called in there was nothing that was turned in. I know I left them so I asked that they please check the drawers, perhaps it was missed, and the response was: “no sir, our staff checks them every time”. Could it not have been accidentally missed this one time? Apparently not. They offered no alternative options to at least give time the peace of mind that it’s all gone for good. A simple look in their logs and a quick no without any effort to look harder or call a different department. Very displeased with this service. Usually I look to stay at a Westin because of the outstanding service they offer.

Harlem N.

Me and my boyfriend came here to relax and escape stress well stress following as soon as we checked in and went to our room screaming from the room next was not what we call peace so Olivia change our rooms now we're in double bed room because the wait was unknown to them so we just said ok meanwhile in our room went to pick up the phone and it was not working so I call down stairs on my cell phone they told me they would send mantanice to see what the problem was once the matanice man came he like it's just unplugged I'm like it's not just that so he finally discovered it had a short fuzz and he had to come back so I left to sit down stair spoke to the floor manager Joe that told me he would give us breakfast for the time that we stayed there but when I seen him later that evening he only gave us one night... no towel or the bed was not made until about 3pm... and when went to breakfast on that free breakfast we was told its only for cold food items, like really all this money we spent parking buying food in your restaurant and overall stress and we couldn't get a hot meal... well thanks to kenyatta for over hearing me stress out gave us a free meal.... this place needs more staff on site and manager to be present when you have issues in there hotel thank God my boyfriend was there to calm me down...

Gustavo R.

(Translated by Google) San buen bien (Original) San bom bisimo

Karen G.

Average room inside; 11th floor has great view of the river and the pool area. Nothing spectacular, no bells and whistles for me. I was expecting more because of the franchise name but slightly disappointed.

Lee L.

The best place to stay in Savannah. The view on the river side is beautiful. Very nice hotel.

Agustin J.

Love it

Karyn W.

Love it! Beautiful place, nice and clean!

Ann W.

Beautiful, great service

Colleen H.

The rooms were just ok, the shower nozzle sprayed all over the shower, but the worst experience was the buffet breakfast the day we left. The eggs and potatoes were ice cold, so ended up eating yogurt and fruit. Got the bill and it was $52 for 2 people. The server took our card and disappeared for 25 minutes. We finally told the manager and she said the meal would be taken off our card, which of course never was. I would never return, nor will I reccomend this hotel.

Brooke Backensto S.

Exceptional service upon check in, beautiful view of the river and pool, nice well kept and tidy room. I’d like to give this hotel more stars but I left a very important ring behind and called twice and left messages with security and the front desk and what went from exceptional service upon check in quickly headed south once I checked out. I’m very sad about leaving my ring behind I gave a detailed description of the ring and exactly where I left it and it’s like they didn’t even want to try to help reunite me with it. Although it’s a gorgeous property that is conveniently located near where I travel for work I probably will not return to stay because they didn’t try to help me get my ring back. No service after the sale if you will...

Ghislain L.

(Translated by Google) Ok hotel no more (Original) Hôtel correct sans plus

Mechelle S.

Very beautiful place nice pool and great views.

Alekya S.

Nice and cheap

Valerie G.

Great location!

Bari T.

Lovely place to stay! Friendly helpful staff especially Monique

Robbie-Sara Z.

It was awesome need more parking. Better parking would get the fifth star

Kee W.

Love the beds and shower

Mcerk

Nice hotel ????

Accomplished O.

I have to believe that they paid for these reviews. This hotel is average at best. We paid over $300.00 for a small dingy room with dirty carpets. The beds were moist when we got in them, terribly uncomfortable. We hardly slept. We were extremely tired the next morning and called to request a late check out to give us an hour of time to shower and pack. I called the front desk and encountered the rudest person I’ve come across in my many years of travel, Amanda. She immediately said no, and indicated that we would have to pay extra for a late check out. We initially intended not to complain about the moist sheets, dirty carpets and only two towels in the bathroom , because everyone else had been so nice. However, she put the icing on the cake. I called back and requested the hotel manager. Amanda answered again and said that she was the manager! I later discovered that she was the equivalent to a shift manager, certainly not the hotel manager. Research and spend your money wisely.. I’m certain Savannah has something better to offer! And a real hotel/ property manager with whom you can speak should you have a complaint, not one who presents herself as such.

Adrienne

I stayed for 2 nights...the service was wonderful. There are so many options here you can sit by the pool & have a cocktail or go stand by the river & enjoy the breeze. My room was very comfortable.

Tim D.

They messed up like 5 things. Overcharged me on room service. Said they’d refund me...didn’t. Then no one responded to my 2 emails. Much better places for the price.

Lucky

We stayed at Christmas and there was a beautiful cookie village set up in the lobby. It smelled wonderful. The view of the harbor was nice and the Christmas decor so pretty. The rooms very nice and the restaurant had great she crab soup. We will be going back in the summer for sure.

Bradley K.

At best, a very average operation. Housekeeping is very poor. In two consecutive days our room and the room of our travel companions was not cleaned at all. One must ask at least two times before a simple request is fulfilled. Food at the breakfast buffet is either cold, stale, or both. I cannot recommend this hotel.

Audrey G.

The venue was beautiful but the food was a joke, and I understand it's up to the person that's renting the venue but more options should have been offered!!!!!Who fixes oxtails with no rice we had baked chicken fried chicken the vegetables was deplorable and then we had a salad and bread and cheesecake and cut up pound cake from the store $80 that was ridiculous.

Ellen E.

I’m a local and my husband and I love to do staycations every so often and try out different hotels around the city. This is the third try we’ve given the Westin and they’ve let us down again in the service area. Every time we stay here house keeping tries to come in the room around 8:00-8:30 in the morning WITH the do not disturb sign on. When we have issues and go to customer service they don’t care. If you are going to spend your money I would try Perry Lane or the Desoto if service is an important part of your stay.

Monique J.

Grear

Rachel D.

I can only write a review for my experience dealing with reservations since we will not be arriving until Friday, but my fiancé spoke with a girl named Jen who was completely rude and unhelpful. The person who made the reservation spelled my fiancé’s last name wrong which made it difficult for us to confirm our reservation when we called to confirm the room and bed numbers. She was rude and did not sound interested in helping at all. Once we realized the name was spelled incorrectly, she was able to confirm, but when he asked what the resort fee was for she had nothing but sarcastic remarks for him. We are attending for a wedding so we wanted to make sure everything was correct so we have no issues when we arrive. I have never dealt with someone so rude and disrespectful at what appears to be a nice resort and spa. If we were not attending the wedding, we would not be staying here and will not in the future because to us, customer service is everything.

Lynda B.

Duke Ellington celebration!

Diverge

Nice place

Blaze

Great atmosphere and wonderful service. Easy access to a free water taxi that carries you across the Savannah River right onto River Street.

French C.

Home away from home!

J B.

The sheets on the bed were not clean and it was obvious. There was a dirty Qtip lying on the carpet in front of the window. Maybe it was just me, but I had higher expectations of a Westin.

Geoff Mikulka (.

Amenities were clean but the staff was not courteous or welcoming.My wife and I were having were having our babymoon so with her pregnancy we really wanted to relax for a bit before dinner. We called ahead to see if we could do early check in. When we arrived at 1pm we requested a king size bed and were told they would call us when one was ready. We never received a call and showed back up at 4pm. They gave us a room with 2 full size beds after all that trouble. We were then told to come back down and then given a king. Then there were little things that bothered us. We were over charged for room service, we were told the spa prices incorrectly over the phone, and their computers were down when we went to check out. Don't think we will be staying at Westin again.

Christena B.

Very nice brunch. First time there and will visit again.

Lee P.

Old

Melodi M.

Love this hotel by the river. Beautiful views.

Moritz W.

Great hotel, very convenient, free boat (to the city, takes 7 min, runs till midnight) and golf shuttle

F K.

Clean and comfortable hotel in great location, but absolutely the worst front desk service of any Westin I’ve been to. Takes 4 attempts and 45 minutes to get the key working. INCOMPETENT AND INCONSIDERATE. Instead of correcting the error the front desk staff started to lecture me on jumping the line, even though, this was my third unsuccessful trip from the 14th floor to the lobby to get the door unlocked and third time in line. To be fair, the manager adjusted my SPG account to compensate for the lost time, hence the 4-star rating. The restaurant food was delicious and the facilities are in good working order. If they just get the front desk service in order, this hotel would be in-line with its stated star rating.

Jose V.

Great service

Megan H.

Beautiful area. Customer service at the desk was awesome. Gorgeous building and decor. Was upset that they didnt come clean our room after our first night, though. That was the one negative.

Jared G.

The service was questionable to say the least. We walked in and were seated, not crowded at all. It took nearly 10 minutes to get a menu and that was from the manager. No waitstaff even came to our table. Was it my tattoo's? ???? I hope not. The appetizer was so-so. We did not finish it. It was the fritters. Bland and the pimento cheese was flavorless. We did get comped that though. The food was good but the portion size of my potpie was not that great. It covered the bottom of the plate and not much else. My wife got the Rock shrimp fettuccine. It was ok, the noodles were probably the best part. Not a 5 star experience to say the least. First and probably last time we go there, which is a shame because we were excited about it and waited a long time to get a chance to go there.

Doug T.

Nice hotel and staff. Way over priced. $5.83 for a can of Red Bull, $11 for a 6 oz glass of house wine, $329 a night for a room, and $18 self parking. Had to wait over 2 hours past the 4 pm check in to get a room.

Karina Heredia R.

Super clean, great location and staff. Views of downtown town and beyond. Will definitely stay here again. Enjoyed everything from seeing dolphins in the river, to tea and cookies in the afternoon. Wonderful establishment and a must when visiting Savannah.

Jim L.

The worst experience I have ever witnessed. The staff is the biggest bunch of "care less" people I have ever come in contact with in a resort, one employee tried to start a altercation with me because he was sent to our room with coat hangers, after 9 o'clock and we never asked for them, we will not stay at this location ever again,and will tell everyone we know not to go there..the prices we payed for this abuse is ridiculous

Alexis A.

Loved Savannah the river front the restaurant and the whole experience

Pamala F.

This hotel appeared as if it was struggling. The sheets were dingy and the grounds were not well maintained but the staff was very cordial and helpful.

Marco V.

Great hotel, nice rooms

Toluwanimi Oreoluwa A.

It was amazing

Katrina P.

Seek went out of his way once I arrived after my flight being delayed, they lost my luggage and when it finally arrived everything was wet. He came and form all of my wet things and made arrangements for them to be washed and dryer. His was all on the weekend and the day my conference started. The staff there is truly amazing.

Mustafa D.

Asked for extra shampoo and room away from elevators. What do they do put me next to an elevator and no shampoo. Huge hotel had one person working the front desk. Stay elesewhere unless you have to like I did.

Carol E.

I arrived at 3:00 pm to check-in and it is now 5:00 pm and I’m still in the lobby waiting for a room. We are here for a conference, so you would think they would being on extra housekeeping staff to prepare rooms for arrival. A Very poor start to my stay — and I’m traveling for a non-profit who stretched our budget to afford sending me to this conference. The lobby is loud, there is no place to sit and there must be 100 of us standing Round waiting for room keys. I will write another review if the hotel performance improves. Based on arrival and check-in, i’m At a 1 for POOR. I need to change for dinner don’t want to drag luggage into the lobby restrooms. I speak at conferences for a living and this is very slow and poor service so far.

Henry Wojcik (Old C.

Bueateful hotel on Huchinton island free ferry to the island

Denise B.

Air conditioning wasn't working in the room, they weren't able to fix so I had to request a fan. Internet was so horrible unable to keep connected and forget trying to stream anything. Maid service was horrible, had to constantly call down asking for items like shampoo or other items that weren't left and one day they didn't come at all and when I called down to find out why, I was told that maid service isn't offered every day...however upon request we did receive it everyday thereafter. I definitely wouldn't waste my money staying here again.

Hope T.

Very poor customer service. Had to call multiple time to get customer service to answer then had poor attitude.. lacking food service delivery places.. and when there was an issue with ferry service customer service said well not my problem that is the cities, even thou I had 5 rooms rented..

Jannie F.

Wonderful Experience!

David I.

Manager and staff made sure our stay was comfortable and to our satisfaction.

Mary Ellen A.

The spa from heaven!!

Carrie H.

Good breakfast - buffet or menu. A stop for the ferry to get access the way. Pet friendly. Was a great place for New Years Eve festivities and to see fireworks without being in the center of the craziness of actual Savannah city center.

Elizabeth N.

Best breakfast bar ever!!!!

Hans N.

Don't ask...

William K.

My family has a love hate relationship with this hotel. We stay here a couple times a year at least. The location is good. Easy access via the free boat across the river, or an easy drive. The staff is friendly, and the facilities are nice enough. If your traveling on busy dates (around holidays or events) just know you’re likely to have long waits. Our room took nearly four hours past check in on one occasion to be ready, and on several other occasions there have been long waits. I now, call ahead to let them know our arrival time and ask them to ensure the room will be ready. With that being said, they always do their best to make up for the inconvenience (comped nights, free food, etc) so all in all we’ve been satisfied.

Marc L.

Aqua star brunch on sunday is the best! Mimosas are a must! The food is great and the jazz band is a nice touch

Chris R.

In the 25 years that i have been staying at hotels, i have never encountered such a rude, offensive, racist, and unprofessional employee. The employees name is April “Smith” (probably gave us the wrong last name). SHE is the reason that we will never stay at this hotel ever again, and she’s also the reason that I’m going to spread the word about the racist remarks and make sure that no one stays at this hotel.

Gautam J.